Project Manager

Giift Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Giift Inc. is seeking a Project Manager to lead enterprise-scale delivery of the loyalty platform. You will bring structure, governance, and predictable execution across multiple stakeholders and workstreams from initiation to closure.

You'll work as a senior IC focusing on planning, coordination and delivery oversight, collaborating with customers and internal teams to ensure reliable deployments across cloud and on-premise environments.

Qualifications

• 3+ years of project management experience in an enterprise delivery context.
• Experience delivering loyalty platforms for enterprise clients.
• Experience managing software delivery across cloud and on-premise environments.

Responsibilities

• Own end-to-end project management for enterprise loyalty programs from initiation to closure.
• Define scope, plans, milestones, and dependencies across multiple teams.
• Ensure delivery commitments through governance and disciplined execution.
• Act as primary project owner for enterprise customers during delivery.
• Coordinate with stakeholders, provide regular status updates and alignment.
• Manage risks, issues, and escalations to maintain customer confidence.
• Collaborate with product, engineering, and delivery teams across workstreams.
• Capture delivery learnings and contribute to process improvements.

Skills

Project management

Stakeholder management

Enterprise delivery

Software delivery

Cloud & on-premise

Job description

We’re looking for a Project Manager to lead enterprise-scale project delivery for Xoxoday’s loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams.

You’ll operate as a senior individual contributor with a strong Project Manager mindset—owning planning, coordination, and delivery oversight rather than hands‑on configuration. You’ll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on‑premise environments.

What You’ll Do

• Own end‑to‑end project management for enterprise loyalty programs from initiation through closure.
• Define project scope, plans, milestones, and dependencies across multiple teams.
• Ensure delivery commitments are met through disciplined execution and governance.
• Act as the primary project owner for enterprise customers during delivery.
• Drive structured communication with customer stakeholders, including regular status updates and alignment discussions.
• Manage risks, issues, and escalations to resolution while maintaining customer confidence.

Project Management & Delivery Governance

• Establish and maintain project governance, reporting, and documentation standards.
• Track project health across timelines, scope, risks, and dependencies.
• Ensure adherence to agreed delivery processes and quality expectations.

Cross‑Functional Coordination

• Partner closely with Loyalife and Custom Storefront teams to align execution plans.
• Coordinate with internal product, engineering, and delivery teams across workstreams.
• Enable smooth handoffs and accountability across phases of delivery.
• Capture delivery learnings and contribute to improving project management practices.
• Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery.

What We’re Looking For

• 3+ years of experience in project management roles, operating in a Project Manager or enterprise delivery context.
• Strong experience delivering loyalty platforms for enterprise customers.
• Experience managing software delivery projects across cloud and on‑premise deployments.
• Ability to manage multiple projects and priorities in parallel.
• Strong communication skills with experience working with global clients.
• Experience in combination of technology service provider leading client projects.

Nice to Have

• Experience working with global enterprise customers across regions.
• Exposure to structured project management frameworks or governance models.

What Makes You a Strong Fit

• You bring a project management‑first mindset with a focus on planning, governance, and execution discipline.
• You’ve successfully delivered enterprise loyalty programs and understand their complexity.
• You communicate clearly, manage expectations effectively, and handle escalations calmly.
• You’re comfortable owning outcomes and driving alignment without direct authority.

Why This Role Matters

Enterprise loyalty programs are complex, high‑visibility initiatives. This role ensures these programs are delivered with structure, predictability, and clarity—directly impacting customer trust, long‑term relationships, and platform success.

Why Join Us

• Lead high‑impact enterprise loyalty programs.
• Work closely with experienced teams across delivery and product.
• Take ownership of complex, visible customer initiatives.
• Grow as a senior project management professional in a focused IC role.
• Be part of a team that values clarity, accountability, and execution.