Product Manager – Banking Loyalty

Giift Inc.; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Giift Inc. is seeking a Solutions Architect who will become the in-house expert for banking loyalty, enhancing the product while setting up essential Customer Success processes. This role emphasizes a blend of deep domain knowledge and product intuition, translating client needs into effective solutions.

Ideal candidates will possess 7–9 years of experience in the banking loyalty sector, demonstrating a solid grasp of loyalty programs and successful client engagement strategies. This position is pivotal in guiding banking clients toward their loyalty growth objectives.

Qualifications

• 7–9 years of relevant experience in banking loyalty.
• Proven domain knowledge of loyalty programs in the banking sector.
• Experience in defining scalable client processes.

Responsibilities

• Enhance the Xoxoday product for banking loyalty use cases.
• Set up Customer Success processes for banking clients.
• Act as a trusted advisor for banking customer growth.

Skills

Banking loyalty expertise

Product knowledge

Process definition

Job description

We are a leading loyalty player in the banking segment, and this role sits at the centre of banking loyalty thought leadership. As Solutions Architect, you will be our in-house banking loyalty expert — shaping the product for banking clients, setting up the Customer Success processes that make those engagements repeatable, and partnering directly with customers to guide their loyalty growth.

This is a hands-on, customer-facing role for someone who combines deep domain knowledge with product instinct and the ability to translate client needs into scalable solutions.

Key Responsibilities

• Enhance and shape the Xoxoday product for banking loyalty use cases, working closely with Product and Tech.
• Define and set up Customer Success processes that ensure consistent, successful delivery for banking clients.
• Act as a trusted advisor to banking customers, providing growth consulting that delights and retains them.
• Partner across Product, Tech, and CSM to align solution design with delivery and roadmap.
• Bring the voice of the banking customer into product and process decisions.

What Success Looks Like (First 6 Months)

• The product is meaningfully stronger for banking loyalty scenarios.
• Repeatable processes are in place for onboarding and servicing banking clients.
• Banking customers see clear value and growth from the right consulting and solution design.

Must-Have Skills & Experience

• Deep banking loyalty expertise — proven domain knowledge of loyalty programs in the banking sector.
• Solid product knowledge and the ability to shape solutions, not just deliver them.
• Experience defining processes that scale across multiple clients.
• 7–9 years of relevant experience.

Preferred Background

• Background specifically in banking loyalty.
• A track record of product vision, industry knowledge, and process definition in a client-facing capacity.