Product Manager – Banking Loyalty

Xoxoday; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Xoxoday is seeking a Solutions Architect specializing in banking loyalty to enhance products and define customer success processes. This hands-on role requires deep domain knowledge and the ability to translate client needs into scalable solutions.

The ideal candidate will have 7-9 years of relevant experience, a solid understanding of loyalty programs in banking, and a strong client-facing persona to advise senior stakeholders effectively. Become an integral part of creating solutions that yield clear value for banking clients.

Qualifications

• Proven domain knowledge of loyalty programs in the banking sector.
• Strong client-facing persona, comfortable advising senior stakeholders.
• Solid product knowledge and the ability to shape solutions.
• Experience defining scalable processes across multiple clients.
• 7-9 years of relevant experience.

Responsibilities

• Enhance and shape the Xoxoday product for banking loyalty use cases.
• Define and set up Customer Success processes.
• Act as a trusted advisor to banking customers.
• Partner with internal teams to align solution design.
• Bring the voice of the banking customer into product decisions.

Job description

About The Role

We are a leading loyalty player in the banking segment, and this role sits at the centre of banking loyalty thought leadership. As Solutions Architect, you will be our in‑house banking loyalty expert — shaping the product for banking clients, setting up the Customer Success processes that make those engagements repeatable, and partnering directly with customers to guide their loyalty growth. This is a hands‑on, customer‑facing role for someone who combines deep domain knowledge with product instinct and the ability to translate client needs into scalable solutions.

Key Responsibilities

• Enhance and shape the Xoxoday product for banking loyalty use cases, working closely with Product and Tech.
• Define and set up Customer Success processes that ensure consistent, successful delivery for banking clients.
• Act as a trusted advisor to banking customers, providing growth consulting that delights and retains them.
• Partner across Product, Tech, and CSM to align solution design with delivery and roadmap.
• Bring the voice of the banking customer into product and process decisions.

What Success Looks Like (First 6 Months)

• The product is meaningfully stronger for banking loyalty scenarios.
• Repeatable processes are in place for onboarding and servicing banking clients.
• Banking customers see clear value and growth from the right consulting and solution design.

Must-Have Skills & Experience

• Deep banking loyalty expertise — proven domain knowledge of loyalty programs in the banking sector.
• Strong client‑facing persona, comfortable advising senior stakeholders.
• Solid product knowledge and the ability to shape solutions, not just deliver them.
• Experience defining processes that scale across multiple clients.
• 7‑9 years of relevant experience.

Preferred Background

• Background specifically in banking loyalty.
• A track record of product vision, industry knowledge, and process definition in a client‑facing capacity.