Project Coordinator – Digital Literacy (Urban)

HelpAge Group.; New Delhi; On-site; INR 335,000 - 670,000; Full time

Job summary

HelpAge India in Delhi invites a Project Coordinator to plan, coordinate and implement the Digital & Financial Empowerment Programme for senior citizens across the state. You will work with senior citizen associations, volunteers, and project teams to ensure timely delivery and reporting.

The role requires 1–3 years in programme coordination, strong communication, and proficiency in MS Office. You will organize workshops on digital literacy, financial inclusion, and legal rights, and maintain

Qualifications

• Bachelor's degree in Social Work, Sociology, Development Studies, Education, Management, or related field.
• 1–3 years in programme coordination, community development, outreach or related social sector projects.
• Experience with senior citizens, digital literacy, or financial inclusion is preferred.
• Strong planning, project management and stakeholder engagement skills.
• Proficiency in MS Office and data management.

Responsibilities

• Coordinate and oversee programme implementation across districts and urban locations.
• Develop and maintain a database of SCAs, RWAs, elder groups, and urban communities.
• Ensure timelines, guidelines and quality standards are followed.
• Prepare progress reports, MIS data, and case studies.
• Engage with banks, legal authorities, and community stakeholders.
• Organize monthly digital, financial and legal literacy workshops.
• Train youth volunteers to support programme delivery.

Skills

Project coordination

Community development

Training facilitation

Stakeholder engagement

Monitoring and reporting

Data management

Education

Bachelor's degree in Social Work, Sociology, Development Studies, Education, Management, or related field

Tools

MS Excel

MS Word

PowerPoint

MS Office Suite

Job description

Reports to : State Head

HelpAge India is a secular, not-for-profitorganisation in India, registered under the Societies’ Registration Act of1860. Set up in 1978, the organisation works for ‘the cause and care ofdisadvantaged older persons to improve their quality of life’. It runs healthcare, agecare, livelihood, disaster response and awareness initiatives throughout the country & advocates strongly for the elder cause. It became the first and only Indian organization to be honoured with the ‘UN PopulationAward 2020’ for its exemplary work in the field of ageing and population issues, and earlier in 2014, has been the recipient of ‘VayoshreshthaSamman’ by Government of India, as an institution working for senior citizens. We have been awarded highest CRISIL VO 1A grading for excellence in operations and high credibility. We have been recognized as a Great Place to Work.

Role Overview

TheProject Coordinator will be responsible for planning, coordinating, and implementing the Digital & Financial Empowerment Programme for senior citizens across the state. The position requires close engagement with senior citizen associations, community volunteers, community stakeholders, and project teams to ensure effective program delivery, achievement of targets, and timely reporting.

• Coordinate and oversee programme implementation across designated districts and urban locations.
• Develop and maintain a database of Senior Citizen Associations (SCAs), Resident Welfare Associations (RWAs), clubs, elder groups, and urban slum communities.
• Ensure adherence to project timelines, guidelines, and quality standards.
• Monitor programme activities and provide regular updates to the State Program Manager, State Head, and Programme Lead.

Training & Capacity Building

• Organize and facilitate monthly digital, financial, and legal literacy workshops for senior citizens.
• Conduct awareness sessions on digital safety, cyber fraud prevention, online services, financial inclusion, and legal rights.
• Train and mentor youth volunteers to support programme implementation.
• Build local resource networks to strengthen outreach and programme impact.

Monitoring, Reporting & Documentation

• Ensure achievement of monthly and quarterly programme targets.
• Collect, verify, and maintain programme data for monitoring and evaluation.
• Prepare and submit progress reports, MIS reports, success stories, photographs, videos, and case studies.
• Track participant feedback and recommend improvements to enhance programme effectiveness.

Stakeholder Engagement

• Build and maintain strong relationships with SCAs, RWAs, elder groups, banks, financial institutions, legal authorities, and community stakeholders.
• Support stakeholder consultations, programme reviews, and planning meetings.
• Represent the programme at local events, networking forums, and observances such as World Elder Abuse Awareness Day (WEAAD) and International Day of Older Persons (IDOP).

Administrative Support

• Coordinate logistics for workshops, training programmes, and outreach activities.
• Maintain records of programme activities, attendance, and volunteer engagement.
• Ensure compliance with organizational policies and project requirements.

Requirements

Qualifications & Experience

• Bachelor's degree in Social Work, Sociology, Development Studies, Education, Management, or a related field.
• 1 to 3 years of experience in programme coordination, community development, outreach, training, or related social sector projects.
• Experience working with senior citizens, digital literacy, financial inclusion, or community-based programmes will be preferred.
• Programme planning and project management
• Training and facilitation skills
• Stakeholder engagement and partnership building
• Monitoring, evaluation, and reporting
• Strong communication and presentation skills, proficiency in local language is a must
• MIS and data management
• Problem-solving and decision-making abilities
• Volunteer and team management
• Proficiency in MS Office (Excel, Word, PowerPoint) and digital tools

Disclaimer: The Job Description above is not an exhaustive list of skills, efforts, duties, and responsibilities associated with the position.

HelpAgeIndia is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity, disability or any other characteristics protected by applicable laws.

HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity.

For more information, visit www.helpageindia.org . Follow us on Twitter, Facebook, LinkedIn, and YouTube.