Progress Openedge Support

JK Tech; India; On-site; INR 500,000 - 1,000,000; Full time

Job summary

A tech company in India is looking for an experienced Application Support Engineer to provide support for business-critical applications using Progress OpenEdge. The role demands proactive handling of incidents and ensuring application stability. Ideal candidates will have hands-on experience in support environments and familiarity with UNIX/Linux systems. This position offers night shift timings from 8 pm to 4 am IST.

Qualifications

• Strong hands-on experience with Progress OpenEdge in a support environment.
• Good understanding of Progress Database concepts and performance troubleshooting.
• Familiarity with ticketing tools.

Responsibilities

• Provide L2/L3 support for applications built on Progress OpenEdge.
• Monitor application performance and ensure system availability.
• Analyze and resolve incidents within SLAs.

Skills

Progress OpenEdge (ABL/4GL)

UNIX/Linux scripting

Incident management

Problem management

Change management

Troubleshooting skills

Analytical skills

Communication skills

Tools

ServiceNow

JIRA

Remedy

Job description

Assistant Manager - Talent Acquisition at JK Tech

We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

Key Responsibilities

• Provide L2/L3 support for applications built on Progress OpenEdge.
• Monitor application performance and ensure system availability.
• Analyze and resolve incidents, service requests, and problem tickets within SLAs.
• Perform root cause analysis and implement long-term fixes to recurring issues.
• Handle batch processes, jobs, and scheduled tasks.
• Coordinate with development teams for bug fixes, enhancements, and release deployments.
• Support application upgrades, patches, and migration activities.
• Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience

• Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
• Good understanding of Progress Database concepts and performance troubleshooting.
• Experience in incident management, problem management, and change management.
• Familiarity with UNIX/Linux commands and scripting.
• Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
• Strong troubleshooting, analytical, and communication skills.

Good to Have

• Knowledge of integration with APIs/web services.
• Experience in working with global support models
• Basic knowledge of SDLC / Agile methodologies