Program Team-Corporate Employee Solutions

Kotak Mahindra Bank; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Program Manager – Cross Sell within Corporate Employee Solutions (CES) in Mumbai. The role focuses on driving cross-sell across assets, credit cards, and third-party products, leveraging data-driven insights and collaboration with product, risk, and analytics teams to grow revenue and improve sourcing quality.

The incumbent will act as a key enabler for revenue diversification, with responsibilities spanning governance, MIS, and stakeholder management to ensure

Qualifications

• Ability to drive cross-sell initiatives across multiple product lines.
• Strong data-driven decision making and dashboarding skills.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Drive cross-sell across Credit Cards, TPP, NPS, and other CES products.
• Monitor co-origination opportunities and support field teams to hit targets.
• Design scalable initiatives to improve cross-sell penetration in corporate salary accounts.
• Own data MIS: weekly dashboards and performance reports for CES.
• Partner with product, risk/credit, and analytics to optimize sourcing quality and approvals.

Skills

Cross-sell strategy

Data analytics

Excel

Stakeholder management

Tools

MS Excel

Job description

Role: Program Team-Corporate Employee Solutions

Function: Corporate Employee Solutions (CES)

Grade: AVP

Role Overview

The Program Manager – Cross Sell will be responsible for driving cross-sell business across the CES channel by enabling product penetration across Assets, Credit Cards, TPP, and NPS. The role requires strong collaboration with central product teams, field sales teams, Risk/Credit, and analytics to deliver business growth, optimize conversion, and enhance sourcing quality.

The incumbent will act as a key enabler for revenue diversification, leveraging data-driven insights, strategic planning, and operational excellence.

Key Responsibilities

• Drive cross-sell business across:
• Credit Cards
• Third Party Products (Mutual Funds – Cherry, KLI, ZKGI)
• NPS
• Monitor and drive co-origination opportunities across products within CES channel
• Support field teams in achieving business targets through structured interventions
• Formulate strategies to maximize cross-sell penetration within corporate salary accounts
• Identify new opportunities and design scalable initiatives/lines of business
• Disseminate annual budgets to regions and track adherence
• Provide corporate-level and location-level targeted offers basis data insights

3. Data Analytics & MIS

• Act as a central repository and owner of cross-sell data for CES
• Generate and circulate weekly dashboards and performance reports across hierarchy
• Enable field teams through:
• Opportunity identification (PL pre-approved, CC base, NTB/corpsal book mining)
• Data-backed insights to improve productivity and conversions
• Build automated MIS/reporting frameworks for recurring requirements

4. Stakeholder Management

• Liaise with central and regional teams across:
• Product teams (Assets, Cards, TPP, NPS)
• Risk/Credit teams
• Address field-level challenges related to approvals, policies, and product positioning
• Conduct periodic reviews with the channel to understand business gaps and resolve issues

5. Governance & Quality Control

• Partner with Risk/Credit to ensure hygiene and sourcing quality, especially for Credit Cards
• Identify and resolve data mismatches/disconnects in cross-sell reporting
• Drive adherence to SOPs and enable process improvements through automation

6. Performance Monitoring

• Track region-wise and individual-level performance across cross-sell products
• Highlight trends, gaps, and opportunities through regular analytical insightsDrive accountability through structured performance reviews

Eligibility & Requirements

• Experience in Corporate Salary / CES / Liability field roles with strong business understanding
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)
• Strong analytical mindset with ability to draw actionable insights
• Good presentation and communication skills (PowerPoint proficiency required)
• Strong stakeholder management and problem-solving capabilities
• Ability to work in a dynamic environment with flexible hours as per business needs

Preferred Skills

• Experience in cross-sell / multi-product program management
• Exposure to automation tools / MIS development
• Understanding of risk, credit policies, and approval processes
• Strong bias for execution and ownership

Why Join This Role?

• Opportunity to work at the intersection of sales, analytics, and strategy
• High visibility role with exposure to senior leadership
• Direct impact on revenue growth across multiple product lines
• End-to-end ownership of cross-sell ecosystem within CES