Program Specialist- US Health Care

Allegis Group; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Allegis Group in Bengaluru seeks a customer support professional to handle high-volume inbound calls from patients, providers, and pharmacies about therapy status, prescriptions, and program questions.

The role requires 2+ years in international contact centers or inbound voice support; US healthcare exposure in PAP, HUB, reimbursement, or benefits verification is mandatory. Strong communication, empathy, and the ability to translate complex information for patients are essential.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum two years of experience in an international contact center or inbound voice support environment.
• US healthcare experience is mandatory, preferably within Patient Access Programs, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP.
• Experience handling patient, provider, payer, or pharmacy interactions is strongly preferred.

Responsibilities

• Manage high volume inbound calls from patients, providers, and pharmacies regarding therapy status, prescriptions, and program questions.
• Support callers across Patient Access Programs, HUB services, benefits verification, prior authorization, and pharmacy support processes.
• Build trust and rapport with patients, caregivers, and healthcare providers through clear, confident, and empathetic communication.
• Simplify complex healthcare, insurance, and reimbursement information into language patients can easily understand.

Skills

Inbound calls handling

Empathetic communication

Patient communication

Education

Bachelor's degree preferred

Job description

Role & responsibilities

• Manage high volume inbound calls from patients, providers, and pharmacies regarding therapy status, prescriptions, and program questions.


• Support callers across Patient Access Programs, HUB services, benefits verification, prior authorization, and pharmacy support processes.


• Build trust and rapport with patients, caregivers, and healthcare providers through clear, confident, and empathetic communication.


• Simplify complex healthcare, insurance, and reimbursement information into language patients can easily understand.

Preferred candidate profile

• Bachelors degree preferred, or equivalent experience.


• Minimum two years of experience in an international contact center or inbound voice support environment.


• US healthcare experience is mandatory, preferably within Patient Access Programs, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP.


• Experience handling patient, provider, payer, or pharmacy interactions is strongly preferred.