Program Manager, II

Amazon Inc.; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Amazon is hiring a Program Manager to own 1LoD Buyer Compliance controls for the Gift Card cohort, providing regional support for SG/JP, MX or EU. The PM will manage risk through due diligence, KYC identity verification, SAM investigations, and enforcement actions, coordinating with 2LoD on regulatory filings.

You will own day-to-day controls and be the single-threaded owner for regional compliance outcomes, working with Compliance Officers, Risk Specialists, ML Scientists, and Engineering teams

Qualifications

• 3+ years of program or project management experience.
• 3+ years cross-functional work with tech and non-tech teams.
• 3+ years of defining and implementing data-driven process improvements.
• Bachelor's degree.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL experience.
• Experience in risk management and compliance operations.

Responsibilities

• Define and maintain operating cadence, SLAs and quality for KYC/SAM in the region.
• Measure and improve control effectiveness with Compliance Officers and teams.
• Investigate alerts with Risk Operations; document findings and filing needs with 2LoD.
• Represent regional compliance in business and risk reviews with Stakeholders.
• Own regional compliance metrics and surface risk trends with remediation actions.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Process improvement

Risk management

SQL

Excel

Education

Bachelor's degree

Tools

SQL

Excel

Job description

We are hiring a Program Manager to own the first line of defense (1LoD) Buyer Compliance controls for the Amazon Business (AB) Gift Card (GC) cohort of customers. This role will provide regional support for either Singapore (SG)/Japan (JP), Mexico (MX), or Europe (EU). The Program Manager will be accountable for managing risk directly by collaborating with Risk Specialists to perform customer due diligence, Know Your Customer (KYC) identity verification, Suspicious Activity Monitoring (SAM) investigations, and enforcement actions, and by collaborating with the second line of defense (2LoD) on regulatory filing across their respective regions. The Program Manager will own the day-to-day controls and is the single-threaded owner for compliance outcomes in their regions.

Key job responsibilities

• Define and maintain the operating cadence, SLAs, and quality bar for KYC and SAM within the assigned region.
• Establish and drive mechanisms to measure and improve control effectiveness, working across Compliance Officers, Machine Learning Scientists, and Engineering teams to refine and continuously improve evaluations.
• Collaborate with Risk Specialist Operations teams to investigate alerts and escalations, document findings, and determine filing requirements in parallel with 2LoD.
• Partner with 2LoD regional compliance, legal, product, operations, and compliance officers to represent regional compliance status in business and risk reviews.
• Own regional compliance metrics and reporting, surfacing risk trends and gaps with recommended remediation actions.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience across the domain of risk management & compliance operations

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.