Program Manager I, GTS Field

Amazon Inc.; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Amazon is seeking a Program Manager to identify, develop and integrate solutions that redefine customer experience across our North American Transportation Network. You will own stakeholder engagement, define requirements, and implement process/system based solutions while shaping mid- to long-term planning and prioritization for supported business groups.

You will also create documentation to support defect reduction, productivity improvements and risk mitigation, and drive process automation.

Qualifications

• 2+ years of program or project management experience.
• Knowledge of Lean principles and DMAIC methodology.
• Experience in MS Access and SQL.
• Experience in requirement gathering and ability to write clear and detailed requirement document.

Responsibilities

• Identify, develop and integrate innovative solutions and programs to improve customer experience.
• Own business stakeholder engagement and define detailed requirements for process/system solutions.
• Deliver new or streamlined processes and prioritize for supported business groups.
• Build business reports, dashboards and metrics to measure success; negotiate required tech features and priority.
• Provide change control and strategic direction for investments in analytics and tech partners.

Skills

Program/Project management

Stakeholder engagement

Process improvement

Lean principles

Tools

MS Access

SQL

Documentation writing

Job description

Amazon is seeking a candidate to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American Transportation Network. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide. As a Program Manager on the Transportation Engineering Systems Team, you will own business stakeholder engagement, focus on delivering new, or streamlining existing processes and programs, and shape mid to long term planning and prioritization for supported business groups. You will work cross functionally with a broad range of business stakeholders to define detailed requirements and implement process/system based solutions for the Amazon Fulfillment/Transportation Network. You will also work on creating documentation to support defect reduction, improvements in productivity and identify and mitigate associated risks.

Additionally, this role will create operational structure and change control for our quickly evolving landscape and provide strategic direction and subject matter expertise in determining investment prioritization for our business analytics and tech partners. You will work backwards to understand business requirements and use analytical skills to determine process improvements. You will utilize a range of analytical tools and techniques to build business reports, generate dashboards, create metrics to measure success and negotiate required tech features and their priority while driving process automation.

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.