Program Manager, Category Excellence, Softlines

Amazon Inc.; Bengaluru; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Amazon Bengaluru seeks a Program Manager for Category Excellence in Softlines to lead cross-functional initiatives that drive profitability and enhance customer experience. You will perform in-depth analyses, scope programs, manage timelines and communicate status, risks, and changes to stakeholders.

The role demands 2+ years in program management, strong SQL/data skills, Lean/DMAIC knowledge, and experience with MS Office and Microsoft Projects.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Master's degree or equivalent.
• 4+ years of industry work experience.
• Knowledge of SQL.
• Knowledge of Lean principles and DMAIC methodology.
• Experience in MS Access and SQL.
• Experience in requirement gathering and ability to write clear and detailed requirement document.
• Experience using Microsoft Projects software.
• Experience with material handling systems (MHS) installation, operation and maintenance.
• Experience working in an analytical environment with cross-functional teams.

Responsibilities

• Drive cross-functional strategic initiatives to continuously improve profitability and customer experience.
• Perform dive deeps into multiple elements that govern decisions to launch or expand programs.
• Collaborate with central program teams and stakeholders to align strategies and reduce costs.
• Partner with product teams to implement interventions for scaling programs and reducing costs.
• Coordinate with operations, finance and category teams to manage short-term commitments.
• Benchmark programs against best-in-class practices and inform long-term vision.
• Innovate to improve customer experience and contribute to profitability goals.
• Act as single point of contact for CBW and category discussions.

Skills

Program management

SQL

Lean principles

DMAIC

MS Excel

MS Word

MS Access

Requirements gathering

Education

Master's degree

Tools

Microsoft Project

MS Access

Job description

Program Manager, Category Excellence, Softlines

This is a critical role in the Amazon Fashion & Beauty team that is looking for a Program Manager with strong SQL and data competence and proven program management experience. This candidate will work cross-functionally to deliver operational improvements across programs. This role requires performing dive deeps to problems, identifying and scoping programs, managing timelines, and communicating on status, risks, and process/product changes. Cross-team coordination, program management and executive presentation skills are essential.

Key job responsibilities

• Drive cross-functional strategic initiatives to continuously improve profitability and customer experience.
• Performing dive deeps into the multiple elements that govern the decision making to launch or expand programs.
• Working closely with the central program teams and operation stakeholders, understanding their strategies and processes for reducing cost and adopting for own category.
• Working closely with product teams to see through the product interventions needed for the program to scale and have a substantial impact on cost reduction.
• Working closely with operations, finance and category teams to manage short term commitments to overall goals, and making sure they stay on track.
• Benchmarking programs/practices with the best in class (internal and external), and using it to own and influence the long-term vision.
• Innovating to improve customer experience, and relentlessly working towards contributing to the profitability goals of category.
• Acting as single point of contact for cost of business team (CBW) and categories for any discussions pertaining to program.

Required qualifications / experience

• 2+ years of program or project management experience
• 3+ years of advanced Microsoft Word and Excel experience
• Master's degree or equivalent
• 4+ years of industry work experience
• Knowledge of SQL
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.