Program Manager - AI Delivery

GreyLabs; Mumbai; On-site; INR 1,800,000 - 4,200,000; Full time

Benefits offered by this job

Competitive salary

Exposure to cutting-edge AI tech

Fast-paced startup environment

Job summary

GreyLabs AI is seeking an experienced AI Program Manager to own client projects from POC to onboarding and beyond, ensuring successful implementations. This role demands strategic thinking and hands-on leadership rather than mere coordination.

You will lead client conversations, translate needs into actionable plans, and drive system integrations with engineering teams to deliver tangible value in a fast-paced startup environment.

Qualifications

• Experience delivering client-facing projects end-to-end in BFSI or SaaS contexts.
• Strong problem-solving and proactive issue resolution abilities.
• Exceptional communication with CXOs and developers.

Responsibilities

• Own projects end-to-end from kickoff to go-live and beyond.
• Lead client interactions and understand business challenges to propose solutions.
• Translate client needs into actionable project plans and playbooks.
• Drive integrations with client tech teams and our engineering group.
• Anchor POC and onboarding journeys, demonstrating tangible value at each phase.
• Lead without formal authority and influence outcomes across teams.
• Track milestones, risks, blockers, and maintain stakeholder accountability.
• Ensure delivery quality by validating configurations and client feedback.

Skills

Project delivery

Client success

Communication

Leadership

API integrations

Education

Bachelor’s degree

MBA or CS/IT

Tools

APIs

System integrations

Job description

Job Description:

GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Program Manager to join our dynamic team.

The Role:

We’re looking for a highly driven and hands-on AI Program Manager who can take full ownership of client projects — from POC to onboarding and beyond. This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.

This is not a coordination role — you will lead projects, not just manage them.

Responsibilities:

• Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.

• Lead client interactions: Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.

• Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.

• Drive integrations: Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.

• Anchor POC and onboarding journeys: You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.

• Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.

• Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.

• Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.

Ideal Profile:

• 5–8 years of experience in project delivery, client success, or product implementation, preferably in a BFSI or SaaS environment.

• Demonstrated experience of managing client-facing projects independently.

• Strong problem-solving mindset – you proactively resolve issues, not escalated them.

• Exceptional communication and presentation skills – you can talk business with CXOs and tech with developers.

• Hands-on experience with API or system integrations is a big plus.

• Comfortable working in a fast-paced, ambiguous startup environment.

• Prior experience working with AI/analytics platforms is preferred but not mandatory.

• Bachelor’s degree required and/ or MBA or technical background (CS/IT).

What We Offer:

• Competitive salary and performance-based incentives.

• An opportunity to work with a rapidly growing company in the AI space

• Exposure to cutting-edge AI technologies and their applications in the BFSI industry.

• A collaborative and dynamic work environment.

Requirements: