AI Program Lead

GreyLabs; Mumbai; Presencial; INR 1.800.000 - 2.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based incentives

Exposure to cutting-edge AI tech

Descripción de la vacante

GreyLabs AI in Mumbai seeks an experienced AI Program Lead who will own client projects from POC to onboarding and beyond. You will lead a team, drive implementations, and be the face of GreyLabs for clients, delivering value with strategic thinking and hands-on execution.

This role requires 8–10 years in project delivery or product implementation, BFSI or SaaS familiarity, and comfort working in a fast-paced startup.

Formación

• 8-10 years of experience in project delivery, client success, or product implementation in BFSI or SaaS.
• Proven experience managing client-facing projects independently.
• Hands-on with API or system integrations is a plus.

Responsabilidades

• Own projects end-to-end: from kickoff to go-live and beyond.
• Lead client interactions, understand business challenges, propose tailored solutions.
• Translate client needs into actions with detailed project plans and playbooks.
• Drive integrations and coordinate with client tech teams and engineering.
• Anchor POC and onboarding journeys with tangible value.
• Lead without authority, influencing outcomes and driving accountability.
• Track milestones, report risks, and maintain visibility for stakeholders.
• Ensure quality delivery by validating configurations and client feedback.

Conocimientos

Client-facing project delivery

Team leadership

Strategic thinking

Communication

Problem-solving

Educación

Bachelor’s degree

MBA or CS/IT background

Herramientas

API or system integrations

Descripción del empleo

Job Description:

GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Program Manager to join our dynamic team.

The Role:

We’re looking for a highly driven and hands-on AI Program Lead who can take full ownership of client projects from POC to onboarding and beyond and manage a team.This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.

This is not a coordination role — you will lead projects, not just manage them.

Responsibilities:

• Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.

• Lead client interactions: Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.

• Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.

• Drive integrations: Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.

• Anchor POC and onboarding journeys: You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.

• Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.

• Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.

• Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.

Ideal Profile:

• 8-10 years of experience in project delivery, client success, or product implementation, preferably in a BFSI or SaaS environment and 3 -4 years in team management.

• Demonstrated experience of managing client-facing projects independently.

• Strong problem-solving mindset – you proactively resolve issues, not elevate them.

• Exceptional communication and presentation skills – you can talk business with CXOs and tech with developers.

• Hands-on experience with API or system integrations is a big plus.

• Comfortable working in a fast-paced, ambiguous startup environment.

• Prior experience working with AI/analytics platforms is preferred but not mandatory.

• Bachelor’s degree required and/ or MBA or technical background (CS/IT).

What We Offer:

• Competitive salary and performance-based incentives.

• An opportunity to work with a rapidly growing company in the AI space

• Exposure to cutting-edge AI technologies and their applications in the BFSI industry.

• A collaborative and dynamic work environment.

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