Program Lead

GreyLabs; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Competitive salary

Exposure to cutting-edge AI tech

Collaborative work environment

Job summary

GreyLabs seeks an AI Program Lead to own client projects end-to-end, from POC to onboarding, while leading a team and managing stakeholder expectations. The role combines strategic thinking with hands-on execution in a fast-paced startup environment.

You will lead client interactions, translate needs into actionable plans, and drive integrations with engineering teams to deliver tangible value during POC and onboarding stages.

Qualifications

• 8–10 years of experience in project delivery, client success, or product implementation, preferably in BFSI or SaaS
• 3–4 years in team management
• Experience managing client-facing projects independently
• Strong problem‑solving mindset with proactive issue resolution
• Exceptional communication and presentation skills for CXOs and developers
• Hands‑on experience with API or system integrations
• Comfortable in a fast‑paced startup environment
• Experience with AI/analytics platforms is preferred but not mandatory
• Bachelor’s degree required and/ or MBA or CS/IT background

Responsibilities

• Own projects end-to-end, driving them from kickoff to go-live
• Lead client interactions, understand business challenges, propose tailored solutions
• Translate client needs into actions with detailed project plans and playbooks
• Drive integrations, coordinating with client tech teams and engineering
• Anchor POC and onboarding journeys, demonstrating tangible value
• Lead without authority, influencing outcomes proactively
• Track and communicate milestones, timelines, risks and blockers
• Ensure quality delivery and validate configurations against promises

Skills

Project delivery

Client success

Team leadership

Communication

Problem solving

API integrations

Stakeholder management

Education

Bachelor’s degree

MBA or CS/IT background

Tools

APIs

System integrations

Job description

Job Description:

The Role:

We’re looking for a highly driven and hands‑on AI Program Lead who can take full ownership of client projects from POC to onboarding and beyond and manage a team. This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.

This is not a coordination role — you will lead projects, not just manage them.

Responsibilities:

• Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.
• Lead client interactions: Meet clients (often in‑person), deeply understand their business challenges, and propose tailored solutions using our platform.
• Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.
• Drive integrations: Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.
• Anchor POC and onboarding journeys: You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.
• Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.
• Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.
• Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.

Ideal Profile:

• 8-10 years of experience in project delivery, client success, or product implementation, preferably in a BFSI or SaaS environment and 3 – 4 years in team management.
• Demonstrated experience of managing client-facing projects independently.
• Strong problem‑solving mindset – you proactively resolve issues, not escape them.
• Exceptional communication and presentation skills – you can talk business with CXOs and tech with developers.
• Hands‑on experience with API or system integrations is a big plus.
• Comfortable working in a fast‑paced, ambiguous startup environment.
• Prior experience working with AI/analytics platforms is preferred but not mandatory.
• Bachelor’s degree required and/ or MBA or technical background (CS/IT).

What We Offer:

• Competitive salary and performance‑based incentives.
• An opportunity to work with a rapidly growing company in the AI space
• Exposure to cutting‑edge AI technologies and their applications in the BFSI industry.
• A collaborative and dynamic work environment.

Requirements: