Program Manager

NDX Financial Services; Mumbai, Mumbai Suburban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NDX Financial Services in Mumbai is seeking a proactive Program Manager to own strategic initiatives end-to-end, coordinating with Product, Tech, Operations and Finance teams to drive scalable business outcomes. You will design operational processes, identify gaps and implement measurable improvements.

The role emphasizes strong problem-solving, multi-priority project management, and stakeholder communication in a fast-paced fintech environment. Experience with Excel and SQL is a plus.

Qualifications

• 1-3 years in Program Management, Business Operations, Strategy, Product Operations, Consulting or similar.
• Bachelor's degree in Engineering, Business or related field. IITs/BITS Pilani preferred.
• Strong problem-solving and analytical skills with a structured approach to execution.
• Excellent project management with ability to handle multiple priorities.
• Comfortable in a fast-paced startup with high ownership.
• Strong stakeholder management and communication skills.
• Advanced proficiency in Excel; familiarity with SQL, dashboards or data analysis tools a plus.

Responsibilities

• Own strategic initiatives end-to-end from problem definition and planning to execution and scale.
• Drive cross-functional programs by coordinating with Product, Tech, Operations, Finance, Legal, Compliance and Business teams.
• Design and optimize operational processes to improve efficiency, scalability and customer experience.
• Identify process gaps, define solutions and ensure timely execution with measurable outcomes.
• Build dashboards, monitor business KPIs and drive continuous process improvements.
• Work with external partners, vendors and stakeholders to execute business initiatives.
• Translate ambiguous business problems into structured execution plans.
• Support new product launches, business expansions and automation initiatives.

Skills

Program management

Business operations

Strategy

Product operations

Consulting

Stakeholder management

Education

Bachelor's degree in Engineering/Business or related field

IITs and BITS Pilani preferred

Tools

Excel

SQL

Job description

Role & responsibilities

• Own strategic initiatives end-to-endfrom problem definition and planning to execution and scale.
• Drive cross-functional programs by coordinating with Product, Tech, Operations, Finance, Legal, Compliance and Business teams.
• Design and optimize operational processes to improve efficiency, scalability and customer experience.
• Identify process gaps, define solutions and ensure timely execution with measurable outcomes.
• Build dashboards, monitor business KPIs and drive continuous process improvements.
• Work closely with external partners, vendors and stakeholders to execute business initiatives.
• Translate ambiguous business problems into structured execution plans.
• Support new product launches, business expansions and automation initiatives.

What We're Looking For

• 1-3 years of experience in Program Management, Business Operations, Strategy, Product Operations, Consulting or a similar role.
• Bachelor's degree in Engineering, Business or a related field. Graduates from IITs and BITS Pilani are preferred.
• Strong problem-solving and analytical skills with a structured approach to execution.
• Excellent project management skills with the ability to manage multiple priorities simultaneously.
• Comfortable working in a fast-paced startup environment with high ownership.
• Strong stakeholder management and communication skills.
• Advanced proficiency in Excel; familiarity with SQL, dashboards or data analysis tools is a plus.
• Ability to work with ambiguity and independently drive initiatives to completion.
• Passion for building scalable businesses and solving complex operational challenges.

Preferred Qualifications

• Prior experience in fintech, lending, wealth management or financial services.
• Experience working with cross-functional Product and Engineering teams.
• Exposure to process automation, business intelligence or workflow optimization.
• Experience managing external partnerships or vendor ecosystems.
• Demonstrated curiosity and ability to leverage AI in day-to-day work to drive efficiency, automate workflows and improve decision-making.