Program Manager

Amazon; Karnataka; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

ADCI - Karnataka seeks a PMO Program Manager to drive IT infrastructure governance across APAC. You will manage demand, portfolios in ServiceNow SPM, and deliver dashboards using PA and AWS tools. The role requires cross-functional collaboration and strong data-driven improvement skills.

You will coordinate with teams across multiple time zones, maintain risk logs, and support executive reporting while upholding governance standards and templates.

Qualifications

• 3+ years of program or project management experience.
• 3+ years working cross functionally with tech and non-tech teams.
• 3+ years of implementing process improvements using data and metrics.
• Advanced Excel (Pivot Tables, VLookups) and SQL knowledge.
• Experience defining program requirements and using data to drive improvements.

Responsibilities

• Serve as the primary PMO Program Manager for APAC IT infrastructure deployment projects and ServiceNow SPM governance.
• Own and maintain project governance frameworks ensuring compliance and standards.
• Manage demand pipeline and portfolios within ServiceNow SPM with data accuracy.
• Create executive dashboards and reports using ServiceNow PA and AWS Quick Suite.
• Define and maintain template standards for documentation and reporting.
• Conduct health assessments and lead weekly/monthly/quarterly reviews.
• Maintain risk/issue logs and develop mitigation strategies.
• Coordinate with teams across EU and AMER time zones.
• Drive continuous improvement by benchmarking best practices.

Skills

Program management

Cross-functional

Process improvement

Excel

SQL

Tools

ServiceNow SPM

AWS Quick Suite

Job description

Description

Are you ready to be the driving force behind IT infrastructure project governance across the APAC region? As the PMO Program Manager for our APAC IT Infrastructure Deployment team, you'll orchestrate demand management, portfolio visibility, and executive reporting that enables seamless delivery of complex infrastructure initiatives across multiple time zones.

Key job responsibilities

• Serve as the primary PMO Program Manager for APAC IT infrastructure deployment projects and ServiceNow SPM-based governance
• Own and maintain project governance frameworks ensuring all infrastructure deployments adhere to organizational standards and compliance requirements
• Manage demand pipeline and project portfolios within ServiceNow SPM; ensure data accuracy and integrity across all project records
• Create executive dashboards and develop custom reports using ServiceNow Performance Analytics and AWS Quick Suite
• Define and maintain template standards for consistent project documentation and reporting
• Conduct project health assessments and facilitate Weekly Operational Reviews, Monthly Business Reviews, and Quarterly Business Reviews
• Maintain Risk/Issue logs, develop mitigation strategies, and ensure timely resolutionServe as central point of contact for project inquiries; prepare executive status reports and elevate critical issues proactively
• Collaborate effectively with team members across EU and AMER time zones
• Drive continuous improvement by streamlining processes, bench marking industry best practices, and conducting lessons learned sessions

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience building processes, project management, and schedules

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Company

ADCI - Karnataka

Job ID: A10512882