Program Manager

Amazon; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon in Bengaluru, India seeks a PMO Program Manager for APAC IT Infrastructure Deployment to drive governance, demand flow, and executive reporting across multiple time zones.

You will own governance frameworks, manage ServiceNow SPМ-based portfolios, and create dashboards with ServiceNow PA and AWS Quick Suite. Collaboration across EU/AMER time zones is essential, with a focus on continuous process improvement.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years of defining and implementing data-driven process improvements.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and SQL knowledge.
• Experience defining program requirements using data and metrics.

Responsibilities

• Serve as the primary PMO Program Manager for APAC IT infrastructure deployment projects and ServiceNow SPM-based governance.
• Own and maintain governance frameworks ensuring all infrastructure deployments adhere to standards and compliance.
• Manage demand pipeline and project portfolios within ServiceNow SPM; ensure data accuracy across records.
• Create executive dashboards and reports using ServiceNow Performance Analytics and AWS Quick Suite.
• Define and maintain template standards for consistent project documentation and reporting.
• Conduct project health assessments and facilitate Weekly Operations Reviews, Monthly Business Reviews, and Quarterly Business Reviews.
• Maintain Risk/Issue logs and develop mitigation strategies; elevate critical issues proactively.
• Collaborate with teams across EU and AMER time zones.
• Drive continuous improvement by benchmarking best practices and lessons learned.

Skills

Program management

Cross-functional

Data-driven

SQL

Excel (Pivot/VLOOKUP)

Tools

ServiceNow

AWS Quick Suite

Job description

Are you ready to be the driving force behind IT infrastructure project governance across the APAC region? As the PMO Program Manager for our APAC IT Infrastructure Deployment team, you'll orchestrate demand management, portfolio visibility, and executive reporting that enables seamless delivery of complex infrastructure initiatives across multiple time zones.

Key job responsibilities

• Serve as the primary PMO Program Manager for APAC IT infrastructure deployment projects and ServiceNow SPM-based governance
• Own and maintain project governance frameworks ensuring all infrastructure deployments adhere to organizational standards and compliance requirements
• Manage demand pipeline and project portfolios within ServiceNow SPM; ensure data accuracy and integrity across all project records
• Create executive dashboards and develop custom reports using ServiceNow Performance Analytics and AWS Quick Suite
• Define and maintain template standards for consistent project documentation and reporting
• Conduct project health assessments and facilitate Weekly Operational Reviews, Monthly Business Reviews, and Quarterly Business Reviews
• Maintain Risk/Issue logs, develop mitigation strategies, and ensure timely resolutionServe as central point of contact for project inquiries; prepare executive status reports and elevate critical issues proactively
• Collaborate effectively with team members across EU and AMER time zones
• Drive continuous improvement by streamlining processes, bench marking industry best practices, and conducting lessons learned sessions

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience building processes, project management, and schedules

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