Program Manager

Cars24; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Cars24 is seeking a results-driven professional to optimize operations by addressing routing, rostering, slot allocation, and field resource challenges. You will build pricing intelligence and matching systems to align buyers with suitable cars, while guiding the move toward autonomous operations where AI agents handle triage, scheduling, and QA.

The role involves collaborating with senior leadership, owning high-impact projects from ideation through deployment, and redesigning processes to

Qualifications

• Analytical thinking and comfort with numbers and logic.
• Clear communication across technical and non-technical audiences.
• Project coordination and ability to drive decisions across teams.
• Problem-solving mindset and tolerance for ambiguity.

Responsibilities

• End-to-end accountability for high-impact problems from conception through deployment.
• Direct collaboration with senior leadership and skilled colleagues.
• Authority to redesign how the business runs and demonstrate concrete results.
• Hands-on experience building, managing, and growing systems at scale.
• Analyzing complex operational data to find bottlenecks and inefficiencies.
• Collaborating with technical and commercial teams to design sustainable solutions.
• Translating business needs into clear requirements and success metrics.
• Testing new processes with real-world data before full rollout.
• Monitoring system performance and refining based on results.

Skills

Analytical thinking

Clear communication

Project coordination

Problem-solving

Job description

Batch: 2020/2021/2022/2023/2024/2025/2026.

About the role:

• Shape operational efficiency by tackling routing, rostering, slot allocation, and field resource challenges
• Build pricing intelligence systems that learn and refine their decisions automatically over time
• Create matching systems that connect buyers to cars suited to their needs
• Guide the transition toward autonomous operations, where AI agents handle triage workflows, appointment scheduling, buyer interactions, quality assurance, and problem resolution

What you'll own:

• Direct collaboration with senior leadership and skilled colleagues
• End-to-end accountability for high-impact problems from conception through deployment
• Authority to redesign how the business runs and demonstrate concrete results
• Hands-on experience building, managing, and growing systems at scale

How we operate:

• Decision-making driven by the strength of your reasoning, not hierarchy
• Freedom to test approaches and move forward without layers of approval
• A culture of forming theories, validating them, learning from what fails, and iterating quickly

What this work involves:

• Analyzing complex operational data to find bottlenecks and inefficiencies
• Collaborating with technical and commercial teams to design sustainable solutions
• Translating business needs into clear requirements and success metrics
• Testing new processes with real-world data before full rollout
• Monitoring system performance and refining based on results

Skills that help:

• Analytical thinking and comfort with numbers and logic
• Clear communication across technical and non-technical audiences
• Project coordination and ability to drive decisions across teams
• Problem-solving mindset and tolerance for ambiguity