Product/Business Analyst

Cars24; Gurugram District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Cars24 in Gurugram, India is seeking a hands-on Operations and Systems role to tackle complex problems spanning routing, scheduling, time-slot architecture and field-capacity planning.

Build intelligent pricing and matching engines to connect buyers with vehicles, and guide the transition toward AI-driven operations where autonomous agents handle triage, booking, negotiation and quality assurance.

Responsibilities

• Partner closely with senior stakeholders and experienced colleagues across functions.
• Take full ownership of high-impact problems from conception through shipped solutions.
• Redesign workflows and processes to deliver measurable business results.
• Build expertise in constructing, running, and expanding systems that drive operations at scale.
• Shape how the business uses data and analytics to make decisions.
• Collaborate across teams to translate operational insights into strategic initiatives.
• Tackle operational problems spanning routing algorithms, workforce scheduling, time-slot architecture, and field team capacity planning.
• Build intelligent pricing systems with feedback mechanisms that continuously learn and improve.
• Design matching and ranking engines that connect potential buyers to suitable vehicles in the inventory.
• Guide the transition toward AI-driven operations, where autonomous agents handle workflows including triage, appointment booking, buyer negotiation, quality assurance, and edge case resolution.

Job description

Batch: 2020/2021/2022/2023/2024/2025/2026.

About the role:

• Tackle operational problems spanning routing algorithms, workforce scheduling, time-slot architecture, and field team capacity planning.
• Build intelligent pricing systems with feedback mechanisms that continuously learn and improve.
• Design matching and ranking engines that connect potential buyers to suitable vehicles in the inventory.
• Guide the transition toward AI-driven operations, where autonomous agents handle workflows including triage, appointment booking, buyer negotiation, quality assurance, and edge case resolution.

What you'll do:

• Partner closely with senior stakeholders and experienced colleagues across functions.
• Take full ownership of high-impact problems from conception through shipped solutions.
• Redesign workflows and processes to deliver measurable business results.
• Build expertise in constructing, running, and expanding systems that drive operations at scale.
• Shape how the business uses data and analytics to make decisions.
• Collaborate across teams to translate operational insights into strategic initiatives.

How we operate:

• Decisions flow to whoever makes the strongest case, regardless of title.
• Act with full autonomy and move forward with experiments without seeking approval.
• Form hypotheses, run tests, extract lessons from what doesn't work, and iterate rapidly.
• Encourage speed and learning over process and perfectionism.