Senior Manager - Ops Excellence

Multiplier; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Multiplier is building a borderless global employment platform and seeks a Director of Ops Excellence to architect and scale our global operations engine. You will drive end-to-end process redesigns across payroll, finance operations, and governance, partnering with Operations, Product, Engineering, and Finance to prevent issues before they occur.

As part of the BizOps founding team, you will establish systems, standardize workflows, and implement automation to reduce incidents, improve

Qualifications

• High ownership mindset to drive initiatives independently.
• Deep work orientation focused on process investigations and improvements.
• Structured thinker with a systems-oriented mindset to standardize SOPs and process architecture.
• Strong bias for execution and timely delivery of operational transformation initiatives.
• Exceptional at process mapping and root-cause analysis to uncover operational inefficiencies.
• Ability to operate comfortably in ambiguity, navigating and resolving complex challenges.
• Experience in documentation and data-driven operational problem solving to enhance workflow efficiency.
• Background in BizOps, Strategy & Operations, or operational excellence-driven environments.

Responsibilities

• Conduct deep dives into payroll, customer success, finance operations, and more to identify structural weaknesses and redesign workflows.
• Rebuild and standardize operational SOPs, creating process documentation and operational governance frameworks that are scalable and repeatable globally.
• Develop a structured operational risk framework to identify single points of failure, compliance exposures, and design prevention mechanisms.
• Identify opportunities for automation, workflow redesign, and productivity improvements to drive operational transformation across the company.
• Act as a cross-functional leader, collaborating with Product, Engineering, Finance, and Compliance teams to ensure seamless strategy execution.
• Drive initiatives that reduce operational incidents, improve payroll reliability, and create risk visibility across workflows.
• Elevate Multiplier into a world-class operational organization by implementing scalable operational governance and automation initiatives.

Skills

Ownership mindset

Deep work

Structured thinking

Execution bias

Process mapping

Ambiguity tolerance

Documentation

BizOps / Operations

Education

IIT/IIM credentials

Job description

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

About Job

At Multiplier, we are seeking a Director of Ops Excellence to join our team and drive operational transformation across the organization. This role is pivotal in building a robust global operations engine that can scale effectively while maintaining operational excellence. You will be part of the founding team of BizOps and Operational Excellence, focused on creating systems and processes that prevent issues before they occur.

This is a unique opportunity to architect scale at one of the fastest-growing global employment and payroll platforms. You will work closely with various departments, including Operations, Product, Engineering, and Finance, to redesign workflows, eliminate cross-functional blind spots, and ensure a seamless operational experience for our clients and stakeholders.

Skills & Qualification

• High ownership mindset to drive initiatives independently and take accountability for outcomes
• Deep work orientation with a focus on detailed process investigations and improvements
• Structured thinker with a systems-oriented mindset to standardize SOPs and process architecture
• Strong bias for execution, ensuring timely delivery of operational transformation initiatives
• Exceptional at process mapping and root cause analysis to uncover operational inefficiencies
• Ability to operate comfortably in ambiguity, navigating and resolving complex challenges
• Experience in documentation and data-driven operational problem solving to enhance workflow efficiency
• Background in BizOps, Strategy & Operations, or operational excellence-driven environments

Preferred:

• Prior Ops experience OR prior consulting experience OR prior analytics experience
• IIT/ IIM credentials are a plus

Responsibilities:

• Conduct deep dives into payroll, customer success, finance operations, and more to identify structural weaknesses and redesign workflows
• Rebuild and standardize operational SOPs, creating process documentation and operational governance frameworks that are scalable and repeatable globally
• Develop a structured operational risk framework to identify single points of failure, compliance exposures, and design prevention mechanisms
• Identify opportunities for automation, workflow redesign, and productivity improvements to drive operational transformation across the company
• Act as a cross-functional leader, collaborating with Product, Engineering, Finance, and Compliance teams to ensure seamless strategy execution
• Drive initiatives that reduce operational incidents, improve payroll reliability, and create risk visibility across workflows
• Elevate Multiplier into a world-class operational organization by implementing scalable operational governance and automation initiatives