Program Management Specialist

Pearson India Education Services Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Pearson India Education Services Pvt Ltd in Bengaluru seeks a Specialist, Program Management to drive Tech Source-to-Pay processes, monitor budgets and supplier performance, and coordinate governance across teams. This hands-on role emphasizes analysis, reporting, and action through completion.

You will lead S2P activities, maintain data, produce dashboards, and support continuous improvement initiatives while aligning with procurement controls and service levels.

Qualifications

• Lead, analyse and evaluate Tech Source-to-Pay (S2P) activities to track and improve efficiency.
• Run and monitor procurement, supplier, service, project, and performance metrics to identify trends, risks, and opportunities for improvement.
• Act as a routine contact for suppliers and stakeholders, supporting issue resolution, governance, and operational review meetings.
• Handle S2P requests, investigate issues, and log, track, report, and elevate incidents, risks, or performance concerns where needed.
• Support purchase requisition processes, invoice validation, and adherence to procurement controls and standards.
• Maintain SoW, investments, invoices, GR etc. data
• Produce reporting, dashboards, governance packs, and insights for decision-makers to support both BAU operations and project delivery.
• Contribute to documentation, standards, planning, governance, and continuous improvement across procurement, project and service functions.
• Lead continues improvement projects as assigned by management

Responsibilities

• Lead, analyse and evaluate Tech Source-to-Pay (S2P) activities to track and improve efficiency.
• Run and monitor procurement, supplier, service, project, and performance metrics to identify trends, risks, and opportunities for improvement.
• Act as a routine contact for suppliers and stakeholders, supporting issue resolution, governance, and operational review meetings.
• Handle S2P requests, investigate issues, and log, track, report, and elevate incidents, risks, or performance concerns where needed.
• Support purchase requisition processes, invoice validation, and adherence to procurement controls and standards.
• Maintain SoW, investments, invoices, GR etc. data
• Produce reporting, dashboards, governance packs, and insights for decision-makers to support both BAU operations and project delivery.
• Contribute to documentation, standards, planning, governance, and continuous improvement across procurement, project and service functions.
• Lead continues improvement projects as assigned by management

Skills

Portfolio reporting

Governance support

Risk tracking

Issue tracking

Supplier performance tracking

Stakeholder liaison

SLA reporting

Advanced Excel

Attention to detail

Communication

Education

Project Management accreditation

Advanced data analysis and reporting

Project procurement

Job description

Specialist, Program Management Job Title: Specialist, Program Management About the job Supports the effective delivery of Technology Source-to-Pay activities by monitoring and tracking investments & operation budget, supplier performance, service levels, run procurement processes, and associated project and operational activities. The role provides analysis, issue tracking, reporting, and coordination across internal teams, suppliers, and stakeholders to improve efficiency and track budget and commercial outcomes. This is a hands-on role focused on analysis, process coordination, governance support, and driving actions through to completion.

Key Responsibilities, Skills & Experience

Key Responsibilities

• Lead, analyse and evaluate Tech Source-to-Pay (S2P) activities to track and improve efficiency.
• Run and monitor procurement, supplier, service, project, and performance metrics to identify trends, risks, and opportunities for improvement.
• Act as a routine contact for suppliers and stakeholders, supporting issue resolution, governance, and operational review meetings.
• Handle support S2P requests, investigate issues, and log, track, report, and elevate incidents, risks, or performance concerns where needed.
• Support purchase requisition processes, invoice validation, and adherence to procurement controls and standards.
• Maintain SoW, investments, invoices, GR etc. data
• Produce reporting, dashboards, governance packs, and insights for decision-makers to support both BAU operations and project delivery.
• Contribute to documentation, standards, planning, governance, and continuous improvement across procurement, project and service functions.
• Lead continues improvement projects as assigned by management

Key Skills

• Portfolio Reporting and governance support
• Risk, issue, action, and dependency tracking
• Supplier management and supplier performance tracking
• Customer service support and stakeholder liaison
• Service level management and SLA reporting
• Strong analytical thinking, numeracy and excel skills
• Good written and verbal communication
• Attention to detail and structured problem-solving
• Commercial awareness and customer focus
• Ability to manage plans, reporting cycles, and governance deadlines
• Monitoring, follow-up, and escalation management

Desirable Qualifications

• Project Management accreditation
• Advance Data analysis and Reporting
• Project Procurement (Desirable but not essential)

Experience Level Mid Level