Program Counselor

Indian Institute of Creative Technologies; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Indian Institute of Creative Technologies is seeking an Education Counsellor to guide prospective students and parents through the admission journey across programs like Animation, VFX, Gaming, XR/VR, and Digital Media. You will assess interests, explain curricula, and support applicants from enquiry to enrolment.

The role requires 2–6 years in education counselling or related outreach, with freshers encouraged if they have strong communication and a proactive mindset.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and counselling abilities.
• Student-centric approach with empathy and professionalism.
• Relationship-building and persuasion skills.
• Proficiency in CRM software, Google Sheets, or MS Excel.
• Strong follow-up, organization, and time management skills.
• Attention to detail and problem-solving ability.
• Target-oriented mindset with a commitment to delivering an excellent student experience.
• High ethical standards and ability to maintain confidentiality.

Responsibilities

• Counsel prospective students and parents on courses, eligibility, curriculum, career opportunities, and the admission process.
• Understand students' interests and career goals to recommend suitable programs.
• Handle enquiries received through the website, social media, referrals, and other admission channels.
• Follow up with prospective students and convert qualified leads into admissions.
• Maintain accurate records in the CRM, including lead status, counselling notes, and follow-up schedules.
• Resolve queries related to courses, fees, schedules, eligibility, certifications, and admissions.
• Coordinate with the Academic, Marketing, Finance, and Operations teams to ensure a smooth admission process.
• Guide students through applications, documentation, fee payments, and enrolment.
• Prepare daily and weekly reports on enquiries, counselling activities, and admissions.
• Stay updated on institute programs, admission policies, and industry trends through ongoing training.

Skills

Verbal communication

Written communication

Counselling

Interpersonal skills

CRM proficiency

Google Sheets

Excel

Follow-up

Time management

Attention to detail

Problem solving

Ethics & confidentiality

Education

Education

Psychology

Management

Marketing

Commerce

Mass Communication

Media

Animation

Design

Tools

CRM software

Google Sheets

MS Excel

Job description

Urgent Hiring: Education Counsellor/ Programme Counsellor

Job Type: Full-time

Department: Admissions / Student Outreach / Counselling

Reporting To: Admissions Head

About the Role

We are looking for a passionate and student-focused Education Counsellor to join our Admissions team. In this role, you will guide prospective students and parents through the admission process while helping them choose the right career path in creative and emerging technologies.

You will counsel students for programs in:

• Animation
• VFX
• Gaming
• Comics
• XR/VR
• Digital Media
• Content Creation
• Creative Technologies

Key Responsibilities

• Counsel prospective students and parents on courses, eligibility, curriculum, career opportunities, and the admission process.
• Understand students' interests and career goals to recommend suitable programs.
• Handle enquiries received through the website, social media, referrals, and other admission channels.
• Follow up with prospective students and convert qualified leads into admissions.
• Maintain accurate records in the CRM, including lead status, counselling notes, and follow-up schedules.
• Resolve queries related to courses, fees, schedules, eligibility, certifications, and admissions.
• Coordinate with the Academic, Marketing, Finance, and Operations teams to ensure a smooth admission process.
• Guide students through applications, documentation, fee payments, and enrolment.
• Prepare daily and weekly reports on enquiries, counselling activities, and admissions.
• Stay updated on institute programs, admission policies, and industry trends through ongoing training.
• Graduate in any discipline.
• Preferred educational background in Education, Psychology, Management, Marketing, Commerce, Mass Communication, Media, Animation, Design, or related fields.
• Certifications in Counselling, Admissions, Communication, Sales, or EdTech will be an added advantage.

Experience

• 2 - 6 years of experience in Education Counselling, Admissions, Student Counselling, Tele Counselling, EdTech Sales, or Student Outreach.
• Experience in EdTech, Education, Skilling, Media, Animation, Gaming, or Creative Technology is preferred.
• Freshers with excellent communication skills, a positive attitude, and a willingness to learn are encouraged to apply.

Required Skills

• Excellent verbal and written communication skills
• Strong interpersonal and counselling abilities
• Student-centric approach with empathy and professionalism
• Relationship-building and persuasion skills
• Proficiency in CRM software, Google Sheets, or MS Excel
• Strong follow-up, organization, and time management skills
• Attention to detail and problem-solving ability
• Target-oriented mindset with a commitment to delivering an excellent student experience
• High ethical standards and ability to maintain confidentiality

Why Join Us?

• Opportunity to work with one of India's leading creative education institutes.
• Exposure to fast-growing industries such as Animation, VFX, Gaming, XR, and Digital Media.
• Learning and career growth opportunities.
• Supportive and collaborative work environment.