Customer Support Executive

Neara; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Aramya is seeking a passionate Customer Support Executive to deliver top-tier customer experiences. The role involves prompt chat responses, proactive outreach, and collaboration with Product, Sales, and Marketing teams to capture feedback and drive improvements.

You will maintain databases, monitor social channels for issues, coordinate with delivery partners, and ensure smooth order fulfillment with 6‑day work weeks on a roster. Equal opportunity employer.

Qualifications

• 6 months to 3 years of experience in a Customer Service or Chat Support role.
• Excellent written communication skills in English.
• Good typing speed with high accuracy (minimum 30–40 WPM).
• Strong interpersonal skills with the ability to handle multiple chats simultaneously.
• Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.
• Ability to understand customer concerns quickly and respond with clear, solution‑oriented messages.
• Ability to turn customer dissatisfaction into a positive experience through effective written communication.

Responsibilities

• Respond promptly and accurately to customer queries via chats and reach out to customers proactively as needed.
• Gather customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive improvements.
• Update internal databases with information related to technical issues and productive discussions with customers.
• Monitor customer complaints on social media and promptly reach out to provide resolutions with empathy.
• Coordinate with Delivery Partners to ensure timely dispatch and delivery of products.
• Escalate cases to the reporting manager for faster resolution or long-pending issues.
• Adhere to SOPs and execute tasks diligently to ensure 100% customer delight.
• Work with a 6‑day working schedule, week‑offs on a roster basis.

Skills

Excellent written English

Fast typing (30–40 WPM)

Strong interpersonal skills

Multi-chat handling

Solution-oriented messaging

Tools

Freshchat

Freshdesk

Google Sheets

CRM tools

Job description

Customer Support Executive

Job type: Full Time · Department: Fulfilment & Customer Experience · Work type: On‑Site

Gurugram, Haryana, India

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well‑funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer‑led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: www.aramya.in Our Team: https://shorturl.at/l6uYJ

About the role

We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

Key Roles & Responsibilities

• Respond promptly and accurately to customer queries via chats, and reach out to customers proactively wherever required.
• Gather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
• Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
• Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
• Work with a 6‑day working schedule, week‑offs on a roster basis.

Key Qualifications & Skills

• 6 months to 3 years of experience in a Customer Service or Chat Support role.
• Excellent written communication skills in English (grammar, clarity, and tone are essential).
• Good typing speed with high accuracy (minimum 30–40 WPM preferred).
• Strong interpersonal skills with the ability to handle multiple chats simultaneously.
• Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.
• Ability to understand customer concerns quickly and respond with clear, solution‑oriented messages.
• Ability to turn customer dissatisfaction into a positive experience through effective written communication.

Note: This role is eligible for inclusion under Equal Opportunity Employment.