Program Advisor - HHM

Medhavi Skills University; Gurugram District; On-site; INR 420,000 - 640,000; Full time

Benefits offered by this job

Performance incentives

Career growth opportunities

Job summary

Medhavi Skills University (MSU) invites applications for a Program Advisor - HHM to drive student enrolment, counselling, and program coordination for MSU WISE's Hospitality, Hotel Management & Tourism programs. You will interact with prospective students and parents, explain program offerings, and support admissions and onboarding journeys with a student-centric approach.

The ideal candidate will have strong communication skills, a counselling mindset, and experience in hospitality education or

Qualifications

• Graduate or Postgraduate with relevant hospitality/education background.
• Experience in student counselling, admissions or education sales preferred.
• Strong communication and stakeholder-management abilities.

Responsibilities

• Counsel prospective students and parents on HHM programs, eligibility, career opportunities, fee structure and program benefits.
• Understand students’ career aspirations and recommend suitable WISE programs; handle inquiries through multiple channels.
• Coordinate with academic, operations, placement and other teams to resolve student concerns; maintain regular engagement to improve retention.
• Maintain accurate records of leads, counselling interactions, applications, admissions and student status; generate periodic reports.

Skills

Excellent communication

Counselling & relationship management

Interpersonal skills

CRM/ERP proficiency

MS Office / Google Workspace

Target-driven lead management

Education

Graduate/Postgraduate in Hospitality/Tourism/Business Administration/Education

Tools

CRM/ERP systems

MS Office

Job description

Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its "Industry as Campus" model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International-collectively reinforcing its demand-driven, industry-co-led academic framework. Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.

Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill-promoting organisations, dedicated to advancing skill development, vocational training, and industry-integrated higher education. With a strong outcome-driven approach, the Group has trained over 6

lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavi's flagship industry-integrated initiative built on the principle of "Industry as Campus." It combines academic learning with structured on-the-job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.

The Program Advisor - HHM will be responsible for driving student enrolment, counselling,engagement, and program coordination for MSU WISE's Hospitality, Hotel Management & Tourism programs. The role will involve interacting with prospective students and parents, understanding their career aspirations, explaining program offerings, and supporting students throughout the admission and onboarding journey.The ideal candidate should have strong communication and counselling skills, a student-centric approach, and an understanding of the hospitality/hotel management education or training ecosystem.

Key Responsibilities:

1. Student Counselling & Admissions

• Counsel prospective students and parents on HHM programs, eligibility, career opportunities, fee structure and program benefits.
• Understand students’ career aspirations and recommend suitable WISE programs.
• Handle enquiries through calls, walk-ins, digital leads, events, and other admission channels.
• Follow up with prospective students to convert enquiries into applications and enrolments.
• Assist students with the complete admission process, including documentation and onboarding.
• Maintain regular follow-ups with applicants to ensure timely fee payment and joining.
• Promote MSU WISE HHM programs among students, schools, colleges, training institutes, and other relevant channels.
• Participate in career counselling sessions, seminars, education fairs, school/college visits, and admission campaigns.
• Develop relationships with schools, colleges, hospitality institutes, career counsellors, and other stakeholders for student outreach.
• Support digital and offline campaigns by providing relevant program information and student insights.

3. Student Engagement & Support

• Act as a key point of contact for students during the admission and initial onboarding process.
• Address student queries related to academics, program structure, industry exposure, internships, apprenticeships, and career pathways.
• Coordinate with academic, operations, placement, and other internal teams to resolve student concerns.
• Maintain regular engagement with enrolled students to improve retention and overall student experience.

4. MIS & Reporting

• Maintain accurate records of leads, counselling interactions, applications, admissions, and student status.
• Update CRM/ERP and other designated systems on a timely basis.
• Prepare daily/weekly/monthly reports on lead generation, counselling, conversion, and enrolment.
• Track admission funnel performance and identify opportunities for improving conversions.

Qualifications & Skills Required:

• Graduate/Postgraduate in Hospitality, Hotel Management, Tourism, Business Administration,Education, or a related field.
• 2-5 years of experience in student counselling, admissions, education sales, program advisory,hospitality education, or a related role.
• Candidates with experience in Hotel Management/Hospitality education, vocational education, skill development, or work-integrated learning programs will be preferred.
• Excellent verbal and written communication skills.
• Strong student counselling and relationship-management abilities.
• Good understanding of hospitality, hotel management, tourism, and related career opportunities.
• Strong follow-up and conversion skills.
• Ability to conduct presentations and counselling sessions.
• Good interpersonal and stakeholder-management skills.
• Proficiency in MS Office/Google Workspace and CRM/ERP systems.
• Ability to work with targets and manage multiple student enquiries simultaneously.

What We Offer

• Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
• Competitive compensation with performance-linked incentives.
• Leadership role in a rapidly growing national skills and university platform.
• The opportunity to create a measurable impact on employability and workforce transformation at scale.

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.