Program Advisor – Executive Education

N Human Resources & Management Systems; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

N Human Resources & Management Systems is seeking a Program Advisor to support a premium Executive Education program in collaboration with IIT Bombay and WashU. The role involves managing the participant journey, engaging with senior executives, and providing advisory support with a professional executive presence.

The ideal candidate will have 6–8 years of experience in EdTech or higher education programs, strong English communication, and a proven ability to coordinate across multiple teams.

Qualifications

• 6–8 years of relevant professional experience in EdTech, Executive Education, Higher Education, or Program Management.
• Experience with Learner/Student Success, Admissions, Counselling, or Customer Success is preferred.
• Excellent verbal and written communication, strong English, and professional business communication.
• Ability to interact with senior professionals and executives, with a polished, confident presence.

Responsibilities

• Manage end-to-end participant journey from onboarding to program completion.
• Act as primary contact for executive learners and provide advisory support on queries.
• Build relationships with participants to ensure high-quality learner experiences.
• Coordinate with academic, faculty, operations, admissions, finance, and internal teams.
• Track engagement, progress, and milestones; maintain accurate records and reports.
• Identify operational issues and drive timely resolution.

Skills

Executive education

Program management

Relationship management

Communication skills

Stakeholder management

English proficiency

Education

MBA/EMBA programs

Job description

N Human Resources & Management Systems | Full time

We are looking for a professional, articulate, and highly presentable Program Advisor to support a premium Executive Education program in collaboration with IIT Bombay and Washington University (WashU).

The role will involve managing the participant journey and engaging with experienced working professionals, senior executives, and industry leaders. The ideal candidate should possess excellent communication skills, strong relationship-management abilities, and a professional executive presence.

Key Responsibilities

• Manage the end-to-end participant journey from onboarding to program completion.
  
• Act as the primary point of contact for executive learners.
  
• Provide guidance and advisory support on program-related queries.
  
• Build strong relationships with participants and ensure a high-quality learner experience.
  
• Understand participant requirements and coordinate with relevant teams for timely resolution.
  
• Handle participant concerns, queries, and escalations professionally.
  
• Coordinate with academic, faculty, operations, admissions, finance, and internal teams.
  
• Support participants with documentation, program processes, and education-loan-related queries.
  
• Track participant engagement, progress, and key program milestones.
  
• Maintain accurate participant records, trackers, and documentation.
  
• Prepare regular reports and provide program updates to management.
  
• Proactively identify operational issues and drive timely resolution.
  

Required Skills & Experience

• 6–8 years of relevant professional experience.
  
• Experience in EdTech, Executive Education, Higher Education, Education, or Program Management.
  
• Experience in Program Operations, Learner Success, Student Success, Admissions, Counselling, Relationship Management, or Customer Success.
  
• Experience working with working professionals, senior executives, or premium learner segments will be preferred.
  
• Candidates from EdTech companies, business schools, MBA/Executive MBA programs, executive education institutions, or reputed education organizations are encouraged to apply.
  
• Excellent verbal and written communication skills.
  
• Strong command of English and professional business communication.
  
• Excellent interpersonal and stakeholder-management skills.
  
• Strong problem-solving, coordination, and follow-up skills.
  
• Professional, polished, and confident personality.
  
• Ability to interact effectively with senior professionals and executives.
  
• Willingness to work from Powai, Mumbai.
  

Preferred Industry Background

EdTech | Executive Education | Higher Education | Business Schools | MBA/EMBA Programs | Education | Program Management | Learner/Student Success | Admissions | Customer Success

Program Management | Executive Education | Participant Engagement | Learner Management | Advisory | Counselling | Stakeholder Management | Relationship Management | Customer Success | Communication | Executive Client Handling