Program Advisor – Executive Education

n Human Resources & Management Systems [ nHRMS ]; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

n Human Resources & Management Systems [ nHRMS ] in Powai, Mumbai, invites a seasoned Program Advisor to join an Executive Education collaboration with IIT Bombay and WashU. You will manage the participant journey, serve as the primary contact for executive learners, and provide advisory support to ensure a premium learner experience.

The role requires 6-8 years in EdTech/Executive Education or related fields, with strong communication, relationship management, and problem-solving skills.

Qualifications

• 6-8 years of relevant professional experience.
• Experience in EdTech, Executive Education, Higher Education, Education, or Program Management.
• Experience in Program Operations, Learner Success, Student Success, Admissions, Counselling, Relationship Management, or Customer Success.
• Experience working with working professionals, senior executives, or premium learner segments will be preferred.
• Candidates from EdTech companies, business schools, MBA/Executive MBA programs, executive education institutions, or reputed education organizations are encouraged to apply.
• Excellent verbal and written communication skills.
• Excellent interpersonal and stakeholder-management skills.
• Strong command of English and professional business communication.
• Professional, polished, and confident personality.
• Ability to interact effectively with senior professionals and executives.

Responsibilities

• Manage the end-to-end participant journey from onboarding to program completion.
• Act as the primary point of contact for executive learners.
• Provide guidance and advisory support on program-related queries.
• Build strong relationships with participants and ensure a high-quality learner experience.
• Understand participant requirements and coordinate with relevant teams for timely resolution.
• Handle participant concerns, queries, and escalations professionally.
• Coordinate with academic, faculty, operations, admissions, finance, and internal teams.
• Support participants with documentation, program processes, and education-loan-related queries.
• Track participant engagement, progress, and key program milestones.
• Maintain accurate participant records, trackers, and documentation.
• Prepare regular reports and provide program updates to management.
• Proactively identify operational issues and drive timely resolution.

Skills

Executive Education

Program Operations

Relationship Management

Communication Skills

Stakeholder Management

English Proficiency

Problem Solving

Education

MBA/EMBA

Job description

Program Advisor - Executive Education
Location: Powai, Mumbai
Work Mode: On-site
Experience: 6-8 Years
CTC: ₹10-15 LPA
Job Summary

We are looking for a professional, articulate, and highly presentable Program Advisor to support a premium Executive Education program in collaboration with IIT Bombay and Washington University (WashU).

The role will involve managing the participant journey and engaging with experienced working professionals, senior executives, and industry leaders. The ideal candidate should possess excellent communication skills, strong relationship-management abilities, and a professional executive presence.

Key Responsibilities

• Manage the end-to-end participant journey from onboarding to program completion.
  
• Act as the primary point of contact for executive learners.
  
• Provide guidance and advisory support on program-related queries.
  
• Build strong relationships with participants and ensure a high-quality learner experience.
  
• Understand participant requirements and coordinate with relevant teams for timely resolution.
  
• Handle participant concerns, queries, and escalations professionally.
  
• Coordinate with academic, faculty, operations, admissions, finance, and internal teams.
  
• Support participants with documentation, program processes, and education-loan-related queries.
  
• Track participant engagement, progress, and key program milestones.
  
• Maintain accurate participant records, trackers, and documentation.
  
• Prepare regular reports and provide program updates to management.
  
• Proactively identify operational issues and drive timely resolution.
  

Required Skills & Experience

• 6-8 years of relevant professional experience.
  
• Experience in EdTech, Executive Education, Higher Education, Education, or Program Management.
  
• Experience in Program Operations, Learner Success, Student Success, Admissions, Counselling, Relationship Management, or Customer Success.
  
• Experience working with working professionals, senior executives, or premium learner segments will be preferred.
  
• Candidates from EdTech companies, business schools, MBA/Executive MBA programs, executive education institutions, or reputed education organizations are encouraged to apply.
  
• Excellent verbal and written communication skills.
  
• Excellent interpersonal and stakeholder-management skills.
  
• Strong command of English and professional business communication.
  
• Excellent interpersonal and stakeholder-management skills.
  
• Strong problem-solving, coordination, and follow-up skills.
  
• Professional, polished, and confident personality.
  
• Ability to interact effectively with senior professionals and executives.
  
• Willingness to work from Powai, Mumbai.
  

Preferred Industry Background

EdTech | Executive Education | Higher Education | Business Schools | MBA/EMBA Programs | Education | Program Management | Learner/Student Success | Admissions | Customer Success

Key Competencies

Program Management | Executive Education | Participant Engagement | Learner Management | Advisory | Counselling | Stakeholder Management | Relationship Management | Customer Success | Communication | Executive Client Handling

Job Type

Full-time | On-site

Location: Powai, Mumbai