Professional Services Engineer - Radio Access Network

PARALLEL WIRELESS INDIA PRIVATE LIMITED; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Parallel Wireless is seeking a Mid-Level Engineer for Professional Services to support 24x7 remote network monitoring. You will analyze KPIs, prepare technical reports, and collaborate with cross-functional teams to fulfill customer reporting requirements.

You will work with RAN technologies across GSM/UMTS/LTE/5G, leverage Unix/Linux skills, and drive automation to improve reporting accuracy and efficiency in a fast-paced environment.

Qualifications

• 3–5 years hands-on technical support in the Radio Access Network.
• Experience presenting KPIs and metrics to customers and internal teams.
• Strong interpersonal and communication skills.
• Must work in a 24x7 shift environment with flexible schedules.
• Experience in RAN or RF Engineering is a major plus.
• Knowledge of 3GPP standards and wireless tech.
• Proficient in Excel or similar analysis tools.

Responsibilities

• Part of a 24x7 remote network monitoring team on rotating shifts.
• Produce KPI and technical reports for the Customer Support team.
• Collaborate with peer teams to define reporting requirements.
• Deliver daily, weekly, and monthly reports to stakeholders.
• Document methodologies and procedures for recurring reports.
• Automate report generation to improve accuracy and speed.
• Explain technical analyses, KPIs, and root cause analysis to customers.
• Understand GSM/UMTS/LTE/5G and related network technologies.

Skills

RAN RF Eng

KPI reporting

Interpersonal skills

Unix/Linux

Cloud (Kubernetes/AWS)

Excel/Statistics

3GPP standards

Multi-tasking

Communication skills

Education

Bachelor/Master in ECE/Telecom/CS

Tools

Kubernetes

AWS

Server virtualization

Job description

Engineer, Professional Services Parallel Wireless is a U.S.-based pioneer in Open RAN innovation, transforming how mobile networks are built, optimized, and powered. Through our GreenRAN portfolio, we enable operators to deliver next-generation connectivity with unmatched energy efficiency, automation, and flexibility.

Required skill sets

• Minimum 3 to 5 years of hands-on technical support or similar experience in the Radio Access Network of the mobile phone industry.
• Direct experience presenting and explaining detailed KPIs and metrics to Customers and internal company teams.
• Strong interpersonal skills with the ability to cultivate a motivated and cohesive team environment.
• Must be able to work in 24x7 shift environment with a flexibility to work diverse schedule.
• Experience in RAN or RF Engineering a major plus.
• Experience in any one of the 5G, LTE, UMTS, GSM and other Radio Access Technologies.
• Experience with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols.
• Unix/Linux systems knowledge.
• Kubernetes, AWS, server virtualization and cloud experience a plus.
• Knowledgeable in wireless operator methods and practices.
• Strong written and verbal communications skills.
• Ability to understand technical issues.
• A team player who works well with shared responsibilities.
• Ability to adapt quickly to changing environments and manage parallel time-critical tasks.
• Good understanding of 3GPP standards.
• Experience with Excel or other statistical analysis tools.
• Ability to multi-task in a fast-paced environment.

Key Job Functions

• Will be part of a 24x7 remote network monitoring team working on a rotating shift basis.
• Responsible for KPI and technical reporting for the Customer Support team.
• Collaborate with peer teams to identify their specific reporting requirements.
• Deliver daily, weekly and monthly reports to internal teams.
• Define and document methodologies and procedures for recurring reports.
• Implement automations to reduce the report generation effort and to increase accuracy in the reporting results and information.
• Assist with the presentation and explaining technical analysis, KPIs, Statistics and Root Cause Analysis to customers for their production environment and mission critical systems.
• Understand system management on a wide range of network technologies including GSM, UMTS, LTE, 5G and proprietary systems.
• Perform first level technical support and analysis on issues found during network monitoring.

Education requirement

Bachelor’s (B.E/B.Tech) or Master’s degree (M.E. or M.Tech.) in Electronics/Tele-Communication/Computer Science Engineering; or equivalent training, education and experience.

Experience Level

Mid Level