Production support Engineer ( AWS+Java)

Infosys; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Infosys in Hyderabad seeks a Production Support specialist for ITIL-based L3 AWS Java REST API environments. You will design, deploy, and troubleshoot AWS infrastructure and oversee CI/CD pipelines to ensure production readiness.

You will provide L2/L3 support for distributed apps, manage REST/SOAP API integrations with MuleSoft, monitor with CloudWatch/Splunk, and uphold security and availability standards.

Qualifications

• Strong analytical and troubleshooting skills.
• Experience with AWS cloud infrastructure and Java REST APIs.
• Familiarity with ITIL processes and production support.

Responsibilities

• Design, implement, troubleshoot, and support AWS-based cloud infrastructure.
• Design, manage, and optimize CI/CD pipelines using GitLab SaaS.
• Provide L2/L3 production support for distributed applications and platforms.
• Design and support REST/SOAP APIs, MuleSoft integrations, and data flows.
• Administer enterprise messaging: IBM MQ, Kafka; scheduling: SSIS, ESP/JAMS.
• Monitor and drive observability with CloudWatch, Splunk, Dynatrace; incident management.

Skills

Problem Solving

Communication

Leadership

Customer Focus

Troubleshooting

Tools

AWS

Java

REST API

GitLab

MuleSoft

IBM MQ

Kafka

SSIS

JAMS Scheduler

SAML

OAuth

Active Directory

CloudWatch

Splunk

Dynatrace

GitLab Duo

Job description

Production Support - ITIL - L3 AWS Java Rest API

Key Responsibilities

Cloud & Infrastructure Engineering

Design, implement, troubleshoot, and support AWS-based cloud infrastructure. Manage and optimize AWS services including: IAM and Security Controls AWS Lambda Amazon S3 Amazon EC2 AWS Event and Messaging Services Ensure cloud environments follow security, compliance, and operational best practices. Develop automation solutions to improve deployment and operational efficiencies.

DevOps & CI/CD

Design, manage, and optimize CI/CD pipelines using GitLab SaaS. Execute application deployments through automated pipelines and manual deployments when required. Support release planning, deployment validation, rollback strategies, and production readiness. Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle.

Application & System Support

Provide L2/L3 production support for distributed applications and enterprise platforms. Support both Commercial Off-The-Shelf (COTS) and internally developed applications. Troubleshoot application, middleware, infrastructure, and integration issues. Perform end-to-end transaction flow analysis across interconnected systems. Support high-availability environments and mission-critical applications.

Integration & Middleware Management

Design and support integrations across enterprise platforms. Work with: REST/SOAP APIs MuleSoft Middleware Internal and External Application Integrations Analyze, troubleshoot, and optimize data flow processes.

Enterprise Messaging & Scheduling

Administer and support messaging platforms including: IBM MQ Kafka Support enterprise scheduling and batch processing tools: SSIS ESP Jobs JAMS Scheduler Authentication & Security Support enterprise authentication and authorization mechanisms: SAML OAuth Active Directory Implement security best practices for application and infrastructure access management.

Monitoring & Observability

Manage enterprise monitoring solutions including: AWS CloudWatch Splunk Dynatrace Seq Design dashboards, reports, alerts, and monitoring strategies. Implement Synthetic Monitoring and Real User Monitoring (RUM). Drive proactive issue identification and performance management.

Incident, Problem & Change Management

Incident Management Lead incident triage, prioritization, and resolution activities. Coordinate Major Incident Management processes. Manage escalations across internal and external stakeholders.

Required Soft Skills

Problem Solving

Strong troubleshooting and analytical skills. Ability to diagnose complex production issues. End-to-end system dependency analysis. Impact assessment and decision-making under pressure.

Communication

Ability to communicate effectively with technical and business stakeholders. Experience providing executive-level updates during critical incidents. Clear documentation and reporting skills.

Leadership

Team mentoring and coaching. Knowledge sharing and capability building. Driving operational excellence initiatives. Ability to lead cross-functional teams during incidents and major releases.

Customer Focus

Strong ownership mindset. Excellent stakeholder management skills. Ability to manage expectations and maintain professional support interactions.