Production Support Engineer

Persistent Systems; Hyderabad; Presencial; INR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Growth opportunities

Cutting-edge tech

Flexible hours

Annual health check-ups

Insurance coverage

Descripción de la vacante

Persistent is seeking a Production Support Engineer in Hyderabad to provide L2 support for enterprise applications and services. The role emphasizes troubleshooting, monitoring, and collaboration with cross-functional teams to ensure rapid restoration of services.

The ideal candidate will have hands-on experience with SQL, Linux, observability tools, middleware, OpenShift, and incident management, with 4–8 years of relevant experience. This is a full-time position.

Formación

• Experience in L2 production support for enterprise applications and services.
• Strong SQL and Linux troubleshooting skills for production environments.
• Experience with monitoring/observability tools: Splunk, AppDynamics, Grafana.
• Experience with AutoSys for scheduled/batch jobs.
• Experience supporting applications on Tomcat and WebSphere.
• Knowledge of OpenShift Container Platform and microservices.
• Experience supporting deployments and releases using Harness.

Responsabilidades

• Provide L2 production support for enterprise applications and services.
• Investigate and troubleshoot production issues using SQL and Linux.
• Monitor application health, logs, alerts, and performance with monitoring tools.
• Support scheduled and batch processing jobs using AutoSys.
• Troubleshoot applications on Tomcat and WebSphere.
• Support apps on OpenShift Container Platform.
• Assist with deployment/release activities using Harness.
• Conduct incident analysis and drive timely restoration of services.
• Collaborate with cross-functional teams for issue resolution.
• Maintain production support documentation.

Conocimientos

L2 Production Support

SQL

Linux

Incident management

Cross-team collaboration

Herramientas

Splunk

AppDynamics

Grafana

AutoSys

Tomcat

WebSphere

Harness

OpenShift

Descripción del empleo

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26 sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.

About Position

We are seeking a skilled Production Support Engineer to provide L2 support for enterprise applications and services. The ideal candidate will troubleshoot production issues, monitor application health and performance, support batch processing and deployments, and collaborate with cross-functional teams to restore services quickly. This role requires strong hands‑on experience with SQL, Linux, observability tools, middleware platforms, OpenShift, and incident management.

• Role: Production Support Engineer
• Location: Hyderabad
• Experience: Between 4 to 8 Years
• Job Type: Full Time Employment

What You'll Do

• Provide L2 production support for enterprise applications and services.
• Investigate and troubleshoot production issues using SQL and Linux.
• Monitor application health, logs, alerts, and performance using Splunk, AppDynamics, and Grafana.
• Support scheduled and batch processing jobs using AutoSys.
• Troubleshoot applications running on Tomcat and WebSphere.
• Support applications and services deployed on OCP (OpenShift Container Platform).
• Troubleshoot issues involving microservices and application integrations.
• Support deployment and release‑related activities using Harness.
• Perform incident analysis and work toward timely restoration of application services.
• Collaborate with application, infrastructure, middleware, and other support teams for issue resolution.
• Maintain production support documentation and operational knowledge.

Expertise You'll Bring

• Strong experience in L2 production support for enterprise applications and services.
• Hands‑on proficiency in SQL and Linux for production troubleshooting.
• Experience with monitoring and observability tools such as Splunk, AppDynamics, and Grafana.
• Working knowledge of AutoSys for scheduled and batch job support.
• Experience supporting applications on Tomcat and WebSphere.
• Knowledge of OCP (OpenShift Container Platform), microservices, and application integrations.
• Experience supporting deployment and release activities using Harness.
• Strong incident analysis, problem‑solving, documentation, and cross‑team collaboration skills.

Benefits

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting‑edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check‑ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Infrastructure Support,SRE