Support Lead

Persistent Systems; Pune District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work

Flexible work hours

Annual health check-ups

Insurance coverage: life, accident, 医

Job summary

Persistent Systems is hiring a Support Lead in Pune with 8–12 years of experience. You will lead the design, development, and operation of cloud-based solutions using AWS DevOps, Terraform and infrastructure tooling.

You will mentor team members, align with security and performance goals, and coordinate across engineering, security and operations to ensure reliable delivery. This role offers a hybrid work model and growth opportunities.

Qualifications

• 8–12 years of experience in relevant IT/Engineering domains.
• Hands-on experience with AWS DevOps, Infra, Terraform in enterprise delivery.
• Strong understanding of software/infrastructure lifecycle, security, performance and monitoring.
• Proven ability to mentor and lead engineering teams.
• Excellent written and verbal communication; stakeholder management.

Responsibilities

• Lead design, development, implementation and operational improvement of cloud solutions.
• Provide hands-on technical direction and conduct design/quality reviews.
• Plan and coordinate technical activities, remove blockers and ensure timely delivery.
• Mentor and raise engineering standards, automation and documentation.
• Collaborate with cross-functional teams to improve reliability and delivery outcomes.

Skills

AWS DevOps

Terraform

Infrastructure

Technical leadership

Cloud technologies

Tools

AWS

Job description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

About Persistent

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position

We are hiring for the Support Lead position in Pune, requiring between 8 to 12 years.

• Role: Support Lead
• Location: Pune
• Experience: Between 8 to 12 Years
• Job Type: Full-Time Employment

What You'll Do

• Lead the design, development, implementation, and operational improvement of solutions using AWS Devops, Infra, Terraform.
• Provide hands-on technical direction, conduct reviews, and ensure delivery quality, security, performance, and maintainability.
• Plan and coordinate technical activities, remove delivery blockers, and support timely completion of commitments.
• Mentor team members and promote engineering standards, automation, documentation, and knowledge sharing.
• Work closely with cross-functional stakeholders to troubleshoot issues and continuously improve service reliability and delivery outcomes.

Expertise You’ll Bring

• Strong hands-on experience with AWS Devops, Infra, Terraform and the ability to apply these skills in enterprise delivery environments.
• Experience leading technical delivery, reviewing solutions, and guiding team members through complex implementation challenges.
• Sound understanding of software or infrastructure lifecycle practices, security, performance, monitoring, and operational support.
• Strong analytical, troubleshooting, ownership, stakeholder management, and written and verbal communication skills.
• Ability to work collaboratively across engineering, quality, security, cloud, and operations teams.

Benefits

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

AWS,Cloud - Provisioning