SRE Production Support Engineer

Persistent Systems; Hyderabad; Hybrid; INR 2,400,000 - 3,600,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Growth opportunities

Education sponsorship

Insurance coverage

Job summary

Persistent Systems Limited in Hyderabad is seeking an experienced SRE Production Support Engineer to ensure availability, reliability, and performance of mission-critical applications and platforms. The role requires strong OpenShift, observability, and automation skills to collaborate with development, infrastructure, and operations teams.

The ideal candidate will have 8–12 years of experience in SRE/production support, hands-on OpenShift and Tomcat knowledge, and proficiency in Python

Qualifications

• 8–12 years of experience in Site Reliability Engineering, Production Support, Cloud Operations, Platform Engineering, or Infrastructure Support.
• Strong experience managing and supporting production environments for enterprise applications.
• Hands-on expertise with OpenShift Cloud platforms and containerized application environments.
• Experience with Tomcat administration, deployment, troubleshooting, and performance tuning.
• Strong proficiency in Python scripting for automation, monitoring, and operational tooling.

Responsibilities

• Provide L2/L3 production support for business-critical applications and platform services.
• Monitor application health, infrastructure performance, and service availability across OpenShift environments.
• Drive reliability engineering initiatives to improve system uptime, resiliency, and operational excellence.
• Administer and support OpenShift-based cloud platforms across development, testing, and production environments.
• Troubleshoot and resolve application, middleware, infrastructure, and platform-related incidents.
• Conduct root cause analysis (RCA) for recurring incidents and implement preventive measures.
• Support Tomcat servers, application deployments, and performance optimization activities.
• Develop automation scripts and operational tools using Python and Shell scripting.
• Implement observability frameworks using OpenTelemetry, Splunk, and monitoring tools.
• Collaborate with development teams to improve application reliability and production readiness.
• Establish monitoring, logging, alerting, and incident management best practices.
• Analyze system performance metrics and proactively identify potential issues.
• Participate in change management, release support, and production deployments.
• Support cloud migration, platform modernization, and SRE transformation initiatives.
• Ensure adherence to operational, security, compliance, and governance standards.
• Drive continuous improvement initiatives focused on automation, reliability, and operational efficiency.

Skills

SRE expertise

OpenShift

Python scripting

Troubleshooting

Observability

Incident management

Automation

Cloud operations

Education

Bachelor's degree in Computer Science, Information Technology, Engineering

Tools

OpenShift

Tomcat

Splunk

OpenTelemetry

Kubernetes

CI/CD

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.

About Position:

We are seeking an experienced SRE Production Support Engineer to ensure the availability, reliability, performance, and operational excellence of mission-critical applications and platforms. The ideal candidate will have strong expertise in production support, OpenShift-based cloud environments, observability platforms, troubleshooting distributed systems, and automation. This role requires close collaboration with development, infrastructure, and operations teams to improve platform stability, incident response, monitoring, and service reliability across enterprise environments.

• Experience: 8 to 12 Years
• Job Type: Full-Time Employment

What You'll Do:

• Provide L2/L3 production support for business-critical applications and platform services.
• Monitor application health, infrastructure performance, and service availability across OpenShift environments.
• Drive reliability engineering initiatives to improve system uptime, resiliency, and operational excellence.
• Administer and support OpenShift-based cloud platforms across development, testing, and production environments.
• Troubleshoot and resolve application, middleware, infrastructure, and platform-related incidents.
• Conduct root cause analysis (RCA) for recurring incidents and implement preventive measures.
• Support Tomcat servers, application deployments, and performance optimization activities.
• Develop automation scripts and operational tools using Python and Shell scripting.
• Implement observability frameworks using OpenTelemetry, Splunk, and monitoring tools.
• Collaborate with development teams to improve application reliability and production readiness.
• Establish monitoring, logging, alerting, and incident management best practices.
• Analyze system performance metrics and proactively identify potential issues.
• Participate in change management, release support, and production deployments.
• Support cloud migration, platform modernization, and SRE transformation initiatives.
• Ensure adherence to operational, security, compliance, and governance standards.
• Drive continuous improvement initiatives focused on automation, reliability, and operational efficiency.

Expertise You'll Bring:

• 8-12 years of experience in Site Reliability Engineering, Production Support, Cloud Operations, Platform Engineering, or Infrastructure Support.
• Strong experience managing and supporting production environments for enterprise applications.
• Hands-on expertise with OpenShift Cloud platforms and containerized application environments.
• Experience with Tomcat administration, deployment, troubleshooting, and performance tuning.
• Strong proficiency in Python scripting for automation, monitoring, and operational tooling.
• Experience with Splunk for log management, monitoring, troubleshooting, and analytics.
• Hands-on experience implementing and managing OpenTelemetry-based observability solutions.
• Good understanding of distributed systems, cloud-native architectures, and microservices.
• Strong knowledge of monitoring, logging, alerting, and incident management practices.
• Experience performing root cause analysis, problem management, and service improvement initiatives.
• Understanding of Kubernetes, container orchestration, and cloud-native platforms.
• Strong troubleshooting skills across application, middleware, infrastructure, and network layers.
• Good understanding of networking concepts including TCP/IP, DNS, Load Balancers, HTTP/HTTPS, SSL, and firewall fundamentals.
• Experience supporting high-availability and mission-critical environments.
• Familiarity with CI/CD concepts, DevOps practices, and release management processes.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• Experience working in Agile and enterprise delivery environments.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."