Production Support Analyst

ameriprise; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ameriprise India LLP in Noida is seeking a Tech Operations Analyst to ensure the success of business-critical applications by supporting daily batch processing, analyzing issues, and delivering timely resolutions for high-priority incidents.

You will own end-to-end production support, perform code reviews, manage outages, and drive root-cause analysis for distributed systems, collaborating with business users to translate requirements into technical changes.

Qualifications

• Automation through Python/PowerShell.
• CICD Tools experience with Bitbucket, Ansible, Jenkins, Artifactory.
• AWS Knowledge (EC2, VPC, IAM, CloudWatch, S3).
• SQL scripting and Windows OS knowledge.

Responsibilities

• Provide end-to-end production support and root-cause analysis for incidents.
• Handle high-priority incidents (P1/P2) and service requests.
• Perform code reviews, manage outages (planned/unplanned).
• Ensure performance and maintenance of critical business applications.

Skills

Python automation

CI/CD tools

AWS knowledge

SQL scripting

Windows OS knowledge

POC implementation

Jenkins

Bitbucket

Ansible

Artifactory

Tools

Python/PowerShell

Bitbucket

Ansible

Jenkins

Artifactory

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Tech operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes. Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Tech operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes. Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

1.5 - 3.5 years of experience as Automation Specialist or equivalent.

Must have skills

• Automation through Python/PowerShell.
• CICD Tools - Bitbucket, Ansible, Jenkins, Artifactory.
• AWS Knowledge (EC2, VPC, IAM, CloudWatch, S3, CFT)
• POC (Proof of Concept) implementation.
• SQL scripting.
• Windows OS knowledge (Registry Editor, Group Policies, Server Roles etc.)
• undefined

Good to have skills

Troubleshooting skills. Microsoft HPC ITIL process understanding. Tools - SNOW, JIRA, Confluence. ETL tools - Informatica, TWS Knowledge regarding hardware and software support with experience in windows environment support in Microsoft stack (Office, Visio, .NET, SQL Server Technologies - SQL databases). Strong analytics experience for troubleshooting issues within diverse application environments (windows/Unix/Linux). Preferably Windows. Excellent organization skills, team player with diverse team of vendors/employee location across the globe. Ability to prioritize and work under pressure taking end to end ownership of issues and driving resolution.

Location / Timings / Cab Facility

Location: Noida

Timings: 4.45PM-01:15 AM IST (weekend on rotational basis)

Cab Facility provided: Yes

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles ma