Production Operation Specialist

Black Duck; Bengaluru Urban; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Dynamic team environment

Excellent learning & development

Exposure to large-scale systems

Competitive benefits

Job summary

Black Duck Software, Inc. is seeking a Production Operations Engineer 3 (ProdOps/SRE) to stabilize large-scale production systems and respond to incidents in a 24/7 environment. You will own critical incidents end-to-end and lead cross-functional teams during outages.

We value strong distributed systems knowledge, Kubernetes expertise, and hands-on scripting with Python or Shell. This role offers opportunities to mentor engineers, drive automation, and enhance site reliability across our cloud

Qualifications

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer-facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills.

Responsibilities

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Coordinate with Engineering, Product, CloudOps, and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl.
• Act as a technical reviewer for reliability-critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.
• Provide technical leadership and mentorship to ProdOps engineers.
• Guide shift teams during complex situations.
• Support onboarding, training, and upskilling of team members.
• Drive operational maturity across the team.

Skills

Production Operations

SRE

Cloud Reliability

distributed systems

Kubernetes

communication skills

Tools

Terraform

Jenkins

GitHub

ArgoCD

GitLab

Python

Shell

Job description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Production Operations Engineer 3 - P3 (ProdOps / SRE)

Experience: 5-8 years

About the Role

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.

Key Responsibilities

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Coordinate with Engineering, Product, CloudOps, and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl.
• Act as a technical reviewer for reliability-critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.
• Provide technical leadership and mentorship to ProdOps engineers.
• Guide shift teams during complex situations.
• Support onboarding, training, and upskilling of team members.
• Drive operational maturity across the team.

Required Technologies

• Infrastructure as Code: Terraform
• CI/CD: Jenkins, GitHub, ArgoCD, GitLab
• Version Control: Git, GitHub, GitLab
• Scripting: Python or Shell

Qualifications

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer-facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills.

What We Offer

• An opportunity to be part of a dynamic and innovative team.
• Inclusive and collaborative work environment.
• Continuous learning and professional development opportunities.
• Exposure to large-scale and customer-critical systems.