SRE / Production Engineering

Infosys; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Infosys is seeking a senior SRE/Production Engineer to lead reliability across critical services. You will drive Kubernetes, Terraform, CI/CD, and observability practices to ensure high availability and scalable systems.

You will own incident management, runbooks, SLO/SLI frameworks, and automation initiatives, mentoring teams to reduce toil and MTTR while improving release readiness across cloud environments.

Qualifications

• 12–14 years of experience in SRE, Production Engineering, or Reliability Engineering roles supporting large-scale systems.
• Strong hands-on experience in cloud operations, incident management, and production support for critical services.
• Proven ability to drive automation initiatives that reduce manual effort and improve system reliability.
• Demonstrated experience leading operational processes such as on-call, postmortems, and production readiness practices.

Responsibilities

• Lead production engineering practices to ensure high availability, scalability, and performance across services and platforms.
• Define and drive SLOs/SLIs, error budgets, capacity planning, and reliability roadmaps aligned to business priorities.
• Partner with engineering teams to design resilient architectures and reduce operational risk through proactive improvements.
• Own incident response processes (on-call readiness, triage, escalation, communication) and lead major incident bridges when needed.
• Drive blameless postmortems, root-cause analysis, and corrective/preventive actions to prevent recurrence.
• Establish operational runbooks, playbooks, and production readiness reviews for new releases and changes.
• Lead cloud operations to ensure secure, cost-effective, and reliable environments across regions/accounts/subscriptions.
• Identify toil and implement automation to improve deployment safety, recovery time, and operational efficiency.
• Standardize operational tooling and workflows to improve service health, change success rate, and MTTR.
• Mentor engineers and influence cross-functional teams to adopt reliability engineering best practices.
• Provide technical leadership in prioritization, execution planning, and stakeholder communication for reliability initiatives.

Skills

SRE

Production engineering

Reliability engineering

Kubernetes

Terraform

CI/CD pipelines

Observability

Prometheus

Grafana

Incident management

Automation

Cloud operations

Education

BTECH/MTECH/MCA/MSC in CS/IT

Tools

Kubernetes

Prometheus

Grafana

Job description

SRE, Production engineering, Kubernetes, Terraform, CI/CD pipelines, Observability (Prometheus/Grafana)

Key Responsibilities: Reliability & Production Ownership

• Lead production engineering practices to ensure high availability, scalability, and performance across services and platforms.
• Define and drive SLOs/SLIs, error budgets, capacity planning, and reliability roadmaps aligned to business priorities.
• Partner with engineering teams to design resilient architectures and reduce operational risk through proactive improvements. Incident Management & Operational Excellence
• Own incident response processes (on-call readiness, triage, escalation, communication) and lead major incident bridges when needed.
• Drive blameless postmortems, root-cause analysis, and corrective/preventive actions to prevent recurrence.
• Establish operational runbooks, playbooks, and production readiness reviews for new releases and changes. Cloud Operations & Automation
• Lead cloud operations to ensure secure, cost-effective, and reliable environments across regions/accounts/subscriptions.
• Identify toil and implement automation to improve deployment safety, recovery time, and operational efficiency.
• Standardize operational tooling and workflows to improve service health, change success rate, and MTTR. Leadership & Collaboration
• Mentor engineers and influence cross-functional teams to adopt reliability engineering best practices.
• Provide technical leadership in prioritization, execution planning, and stakeholder communication for reliability initiatives. Minimum Qualifications:
• BTECH, MTECH, MCA, or MSC in Computer Science, IT, or a related field (or equivalent practical experience).
• 12–14 years of experience in SRE, Production Engineering, or Reliability Engineering roles supporting large-scale systems.
• Strong hands‑on experience in cloud operations, incident management, and production support for critical services.
• Proven ability to drive automation initiatives that reduce manual effort and improve system reliability.
• Demonstrated experience leading operational processes such as on-call, postmortems, and production readiness practices. Preferred Qualifications:
• Experience designing and implementing SLO/SLI frameworks, error budgets, and reliability KPIs across multiple teams.
• Strong background in observability practices (monitoring, alerting, logging, tracing) and building actionable operational dashboards.
• Expertise in release/change management practices that improve deployment safety and reduce production incidents.
• Experience leading cross-team reliability programs, influencing stakeholders, and driving measurable improvements in uptime and MTTR.
• Track record of mentoring engineers and setting engineering standards for operational excellence and automation at scale.