Prodops Engineer 3

Black Duck; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Dynamic and innovative team

Inclusive work environment

Professional development opportunities

Exposure to large-scale systems

Job summary

Black Duck Software, Inc. is seeking a Production Operations Engineer 3 (ProdOps / SRE) to stabilize large-scale production systems in a 24/7 environment.

This hands-on role emphasizes incident management, monitoring, site reliability, and clear customer communications. The ideal candidate has 6+ years in Production Operations or SRE, with strong Kubernetes and cloud experience, and a proven track record mentoring engineers and driving reliability improvements.

Qualifications

• 6+ years in Production Operations, SRE, or cloud reliability roles.
• Experience leading major production incidents in customer-facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.

Responsibilities

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Coordinate with Engineering, Product, CloudOps, and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl.
• Act as a technical reviewer for reliability - critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.
• Provide technical leadership and mentorship to ProdOps engineers.
• Support onboarding, training, and upskilling of team members.
• Drive operational maturity across the team.

Skills

Production Operations

SRE

Cloud Reliability

Kubernetes

Tools

Terraform

Jenkins

Harness

GitHub Actions

ArgoCD

GitLab CI

Git

Go

Python

Shell

Perl

Job description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Production Operations Engineer 3 – P3 ( ProdOps / SRE)

Experience: 5–8 years

About the Role

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.

Key Responsibilities

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Coordinate with Engineering, Product, CloudOps , and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl .
• Act as a technical reviewer for reliability ‑ critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.
• Provide technical leadership and mentorship toProdOpsengineers.
• Support onboarding, training, andupskilling ofteam members.
• Drive operational maturity across the team.

Required Technologies

• Infrastructure as Code: Terraform
• CI/CD: Jenkins, Harness, GitHub Actions,ArgoCD, GitLab CI
• Version Control: Git, GitHub, GitLab
• Scripting: Go or Python or Shell or Perl

Qualifications

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents incustomer ‑ facingsystems.
• Strong background in distributed systems, Kubernetes, and cloud environments .
• Experience mentoring engineers and driving reliability initiatives.

What We Offer

• An opportunity to be part of a dynamic and innovative team.
• Inclusive and collaborative work environment.
• Continuous learning and professional development opportunities.
• Exposure to large-scale and customer-critical systems.

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.