Production and Support Engineer

QAgile Services; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

QAgile Services in Mumbai seeks a Production Support Engineer (Techno-Functional) with strong Wealth Management domain experience, especially WealthSpectrum. You will handle production support, testing, validation, issue analysis, and cross‑team coordination to ensure smooth operations.

The role covers functional and technical support for wealth management processes such as client onboarding, portfolio management, trades, NAV, and client reporting, with emphasis on uptime and quality of releases.

Qualifications

• Minimum 46 years of experience supporting Wealth Management applications.
• Hands-on working experience in WealthSpectrum is mandatory.
• Strong understanding of Wealth Management and Capital Market business processes.
• Experience in production support and issue analysis for wealth platforms.

Responsibilities

• Provide Level 2 and Level 3 production support for Wealth Management applications, primarily WealthSpectrum, and other business-critical applications.
• Monitor application health, identify production issues, perform root cause analysis, and ensure timely resolution within defined SLAs.
• Coordinate with development, infrastructure, vendors, and business teams for issue resolution.
• Perform production sanity testing, smoke testing, regression testing, and post-deployment validation after every release.
• Prepare test scenarios, execute functional test cases, and document test results.
• Participate in UAT and production deployment activities.
• Investigate production issues using MS SQL, PL/SQL, and database queries.
• Support data correction activities wherever required.
• Provide functional support for Wealth Management and Capital Market applications.

Skills

Wealth Spectrum

Wealth Management

Capital Market

Production Support

SQL / PL-SQL

UAT Support

Test Case

Release Validation

Tools

MS SQL

PL/SQL

Job description

Job Title: Production Support Engineer (Techno-Functional)

Job Summary

We are looking for a highly motivated Production/Application Support Engineer with strong experience in Wealth Management platforms, preferably WealthSpectrum, and a sound understanding of wealth management and capital market business processes.

The ideal candidate should possess a blend of functional and technical expertise to support production applications, perform production validations, execute testing activities, troubleshoot application issues, and ensure smooth business operations. The candidate should have hands‑on experience in SQL/PL-SQL, incident management, production support, release validation, and coordination with business and development teams.

Key Responsibilities

1. Production Application Support

• Provide Level 2 and Level 3 production support for Wealth Management applications, primarily WealthSpectrum, and other business‑critical applications.
• Monitor application health, identify production issues, perform root cause analysis, and ensure timely resolution within defined SLAs.
• Coordinate with development, infrastructure, vendors, and business teams for issue resolution.

2. Production QA & Release Validation

• Perform production sanity testing, smoke testing, regression testing, and post‑deployment validation after every release.
• Validate production fixes and ensure application stability before business sign‑off.
• Prepare test scenarios, execute functional test cases, and document test results.
• Participate in UAT and production deployment activities.

3. Technical Troubleshooting

• Investigate production issues using MS SQL, PL/SQL, and database queries.
• Analyze application logs, database records, interfaces, APIs, and batch jobs to identify issues.
• Support data correction activities wherever required.

4. Functional Support

• Provide functional support for Wealth Management and Capital Market applications.
• Understand and troubleshoot business processes related to:
• Client Onboarding
• Portfolio Management
• Holdings & Transactions
• Trade Processing
• Corporate Actions
• NAV & Valuation
• Fee Calculations
• Client Reporting
• RM & Client Portal functionalities

6. Coordination & Communication

• Work closely with Business Users, Relationship Managers, Operations Teams, Developers, QA, and Vendors.
• Provide regular updates on issue resolution, deployments, and production health.
• Participate in release planning and change management activities.

7. Documentation

• Prepare and maintain:
• Test Cases
• Production Validation Documents
• RCA Documents
• SOPs
• Knowledge Base Articles
• User Manuals

Mandatory Skills & Experience

Functional Skills

• Minimum 46 years of experience supporting Wealth Management applications.
• Hands‑on working experience in WealthSpectrum is mandatory.
• Strong understanding of Wealth Management and Capital Market business processes.
• Good knowledge of:
• Portfolio Management
• Trade Lifecycle
• Client Holdings
• Corporate Actions
• Financial Products (Equity, Mutual Funds, Bonds, PMS, AIF, etc.)
• Wealth Back‑office Operations
• Experience in production support and issue analysis for wealth platforms.

QA Skills

• Functional Testing
• Smoke Testing
• Regression Testing
• UAT Support
• Production Validation
• Defect Tracking
• Test Case Preparation
• Release Verification

Preferred Experience

• Hands‑on experience in WealthSpectrum (Mandatory).
• Experience with wealth management, portfolio management, or broking applications.
• Exposure to Capital Market domain.
• Experience in production deployment support.
• Knowledge of APIs, middleware, and integration troubleshooting.
• Experience working with business users and operations teams.