Product Trainer - Zwayam

Info Edge Limited; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Info Edge Limited is seeking an Enterprise Customer Enablement Trainer to drive customer success through engaging training, ongoing enablement, and product adoption across large organizations. You will conduct platform training, develop enablement plans, and collaborate with Product, Sales, and Support teams to improve engagement and long-term value.

The role involves delivering both virtual and onsite sessions, tailoring content to recruiters, HR leaders, and executives, and traveling to

Qualifications

• 3-6 years of experience in Customer Enablement, Customer Success, Training, Learning & Development, Implementation, or similar SaaS role.
• Excellent presentation, facilitation, and communication skills.
• Strong stakeholder management and executive communication abilities.
• Experience delivering both virtual and in-person training.
• Willingness to travel to customer locations.

Responsibilities

• Deliver engaging virtual and onsite platform training sessions for enterprise customers across all stages of their journey.
• Design and execute enablement plans tailored to enterprise needs and objectives.
• Create and continuously improve training materials, user guides, videos, and knowledge resources.
• Drive continuous platform adoption by educating customers on features and capabilities.
• Partner with Customer Success and Account Managers to support health, renewals, and growth.

Skills

Presentation skills

Communication skills

Stakeholder management

Travel willingness

Virtual & onsite training

Tools

ATS

HRMS

HR tech platforms

Job description

Job Title: Customer Enablement Trainer

We are looking for a passionate and customer-centric Enterprise Customer Enablement Trainer to drive customer success through impactful training, continuous enablement, and product adoption. In this role, you will work with our enterprise customers throughout their lifecycle not just during onboarding to ensure they maximize the value of our recruitment platform. You will conduct platform training, enable customers on new features and best practices, strengthen relationships with key stakeholders, and collaborate closely with Customer Success, Product, Sales, and Support teams to improve customer engagement, adoption, and long-term success across large, complex organizations.

Key Responsibilities

Enterprise Customer Enablement

• Deliver engaging virtual and onsite platform training sessions for enterprise customers across all stages of their journey.
• Conduct onboarding, refresher, advanced, and role-based training programs for recruiters, hiring managers, administrators, HR leaders, and executive stakeholders.
• Design and execute customer enablement plans tailored to enterprise customer requirements, workflows, and business objectives.
• Create and continuously improve training materials, user guides, videos, and knowledge resources.
• Ensure enterprise customers are equipped to leverage the platform effectively and adopt best practices.

Product Adoption & Customer Success

• Drive continuous platform adoption across enterprise accounts by educating customers on existing capabilities and newly released features.
• Conduct adoption workshops and enablement sessions that increase feature utilization and business value.
• Identify knowledge gaps and recommend training strategies to improve user adoption and customer outcomes.
• Partner closely with Customer Success Managers and Account Managers to support customer health, retention, renewals, and growth opportunities.
• Promote platform best practices that enhance recruitment efficiency and user experience.

Stakeholder Management

• Build and nurture strong relationships with multiple stakeholders across enterprise customer organizations, including Talent Acquisition leaders, HR leadership, recruiters, hiring managers, system administrators, and executive sponsors.
• Act as a trusted advisor, understanding customer goals and recommending effective platform adoption strategies.
• Conduct regular customer touchpoints to assess enablement needs and identify opportunities for continuous improvement.
• Gather customer feedback and communicate insights to Product, Engineering, and Customer Success teams.

Customer Visits & Travel

• Travel to enterprise customer locations to conduct workshops, enablement sessions, executive briefings, user adoption programs, and business reviews.
• Support strategic customer engagements through both onsite and remote interactions.

Cross-functional Collaboration

• Collaborate with Customer Success, Sales, Product, Marketing, and Support teams to deliver an exceptional customer experience.
• Stay up to date on product releases and proactively enable enterprise customers on new capabilities.
• Contribute to internal enablement initiatives by sharing customer insights and best practices.

Required Qualifications

Experience working with enterprise customers or large strategic accounts.

• 3-6 years of experience in Customer Enablement, Customer Success, Training, Learning & Development, Implementation, or a similar customer-facing SaaS role.
• Excellent presentation, facilitation, and communication skills.
• Strong stakeholder management and executive communication abilities.
• Experience delivering both virtual and in-person training.
• Willingness to travel to customer locations.

Preferred Qualifications

• Experience with Recruitment, ATS, HRMS, or HR Technology platforms.
• Understanding of enterprise recruitment and talent acquisition processes.
• Experience developing training content and enablement programs.
• Familiarity with customer adoption metrics and enterprise account management.