Product Technology Lead (Technical Support)

PTC; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Retirement Savings Plan

Employee Stock Purchase Plan (ESPP)

Healthcare insurance

Birthday Day-off

Tuition Reimbursement

Holiday Pay

Employee Referral Program

Training and development

Job summary

PTC is seeking a Product Technology Lead to join the CoreSoftware Operations and Support team. You will support Windchill-based PLM environments, work with Salesforce for case tracking, and help reduce risk while delivering top-tier customer service.

The role offers a dynamic, multinational environment with rotation across Europe/North America hours, strong career growth, and opportunities to mentor teams.

Qualifications

• Strong communication skills and a customer-focused mindset.
• Ability to manage multiple urgent issues in parallel.
• Interpersonal and presentation skills for diverse audiences.
• Willingness to mentor and train peers.
• Knowledge of client-server architectures and cloud platforms.

Responsibilities

• Provide technical support and advice for PLM applications (Windchill PDMLink, Windchill ProjectLink).
• Log issues in Salesforce and track status to resolution.
• Deliver high-quality support services to customers and partners.
• Conduct technical trainings, webinars, and mentoring sessions.
• Create and publish knowledge articles for customers, partners, and employees.
• Identify product and training opportunities for the team.
• Support ISO 9001:2015 quality management practices.
• Primary working hours align with Europe or North America time.

Skills

Communication skills

Multitasking

Interpersonal skills

Mentoring

Presentation skills

Client-Server architecture

Cloud platforms

Problem solving

Java

RESTful APIs

HTML/XML

Education

Bachelor's degree

Tools

Oracle 19

MS SQL Server

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Product Technology Lead

PTC® is looking for talented, enthusiastic, and career-minded individuals to join our CoreSoftware Operations and Support(SO&S) team where you will have the opportunity to work with PTC’s Product Lifecycle Management (PLM) Product Line. As part of global SO&S team, you will provide support for PTC's Windchill® based PLM environments which can be either SaaS or hosted or on-premises. Your will analyze and investigate technical issues to develop professional assistance and solutions that meet the highest quality standards. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting best customer service experience.

What we offer to you?

• A challenging, dynamic environment where you will be dealing with our most prestigious clients
• High motivation for stronger career path and self-development opportunities in an international company
• Structured induction programs and primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program
• Working in a multicultural and global team
• Competitive salary and other benefits

Day‑To‑Day

Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink®, Windchill ProjectLink® etc.). Utilize PTC’s case management tool i.e. Salesforce to log issues, track associated status and related activities. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission‑critical environment. To do so, you provide high‑quality support services to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience.

Use of your technical and industry‑specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.).

Create and publish knowledge articles and related resources for PTC’s customers, partners and employees.

Candidates must demonstrate willingness to be proactive as well as to independently own and take on new challenges.

Identify and recommend product and support training opportunities for the team.

Provision of our ITIL-based services with the aim of continuous quality improvement (As part of ISO 9001:2015 Quality management practices).

Primary working hours will be in Europe or North America hours as required.

Preferred Skills and Knowledge

Requirements Non‑Technical

• A strong capacity and desire to develop personalized customer service with highly effective communication skills. The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations. A strong background in technical and customer support is desired.
• The ability to effectively manage multiple urgent issues in parallel.
• The confidence, communication, and interpersonal skills to manage and direct customers/partners and during urgent and/or critical situations.
• The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission.
• Presentation skills to prepare and present to large or small groups on technical and functional topics.

Requirements Technical

• Strong experience on implementing or supporting Client-Server architecture or multi-tier applications including practical knowledge of core components such as Databases (for e.g. Oracle 19 or MS SQL Server), Operating Systems (for e.g. Windows 10/11, Windows Server 2016, 2019, 2022 or Linux OS i.e. Red Hat Enterprise Linux (RHEL) v8,9, Ubuntu Server 24 LTS, CentOS 7 etc.)
• Exposure and hands on knowledge on cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc.
• Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
• Basics Object-Oriented programming background preferably in Java.
• An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.

PTC Windchill Certifications

Windchill Business administration Associate/Professional, Windchill BOM Management Associate/Professional

Preferred Experience

4-8 years’ experience with practical knowledge and experience in a related support services field that comprises of technical and soft skills.

Basic Qualifications

Bachelor’s degree in computer science, Information Systems, Statistics, Mathematics, or similar fields.

Experience working with technically diverse teams. Strong verbal and written communication skills for English is required including ability to adapt diverse cultural aspects. Other international languages such as German, French or other EU languages is a plus.

Why PTC

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.

We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team.

We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including:

• Retirement Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Healthcare insurance
• Birthday Day-off
• Tuition Reimbursement
• Holiday Pay
• Employee Referral Program
• Management, Employee Training, Self-Development
• Other region-specific benefits

"We stand at the frontier of a new age of innovation, where the industrial revolution is colliding head on with the digital revolution." Neil Barua, CEO, PTC

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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