Associate Product Analyst (Windchill Support/Admin)

Talent'd HR Solutions; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

A leading global technology company seeks an Associate Product Analyst to support customers with PTC’s Windchill product. The role involves troubleshooting, providing customer support, and contributing to the PTC Knowledge Base. Ideal candidates will have a B.E. in Computer Engineering or IT and 0-2 years of relevant experience. Fresh graduates with strong Java knowledge are also encouraged to apply. The position is based in Pune, India.

Qualifications

• Candidates with B.E. in Mechanical, E&TC, or Electrical along with CDAC or equivalent certification can also apply.
• 0 to 2 years of experience with Windchill functionality or configuration administration.
• Fresh graduates with strong knowledge of Java and databases are encouraged to apply.

Responsibilities

• Assist customers and field teams with configuration issues related to Windchill products.
• Deliver customer focused support by applying product knowledge along with established support processes.
• Build deeper expertise in Windchill installation and functionality.

Skills

Windchill functionality

Java

Database knowledge

Operating system administration

Networking knowledge

Education

B.E. in Computer Engineering or IT

CDAC or equivalent certification

Job description

As an Associate Product Analyst, you will provide professional support to PTC’s global customers during India business hours. The role requires applying knowledge of PTC’s PLM product, Windchill, to clarify issues, troubleshoot problems, communicate solutions, and document outcomes for medium to advanced customer queries.

You will also contribute to the PTC Knowledge Base by writing technical articles that capture best practices, troubleshooting approaches, and effective resolutions.

Your Impact

You will help customers achieve their business objectives by delivering technical expertise and guidance related to PTC software solutions. Your support will enable organizations to use the platform more effectively and gain maximum value from their PLM systems.

Your Team

You will be part of an experienced and energetic Windchill PLM support team based in Pune, India. The team collaborates with customers worldwide and works together to deliver technical solutions that help organizations build best in class products using PLM technologies.

Your Day-to-Day

• Assist customers and field teams with configuration issues, installations, and functional troubleshooting related to Windchill products.
• Deliver customer focused support by understanding reported issues and applying product knowledge along with established support processes.
• Build deeper expertise in Windchill installation and functionality and contribute improvements to the PTC Knowledge Base.
• Create software configurations, reproduce reported problems, investigate technical issues, and track their resolution in collaboration with R&D and QA teams.
• Communicate progress and solutions clearly to customers.
• Support the development of technical training materials and documentation.
• Work with global teams to provide consistent support for mission critical customer environments.

Required Skills and Background

• B.E. in Computer Engineering or IT is preferred.
• Candidates with B.E. in Mechanical, E&TC, or Electrical along with CDAC or equivalent certification can also apply.
• 0 to 2 years of experience with Windchill functionality or configuration administration.
• Fresh graduates with strong knowledge of Java and databases are encouraged to apply.
• Basic operating system administration knowledge for Windows or Unix environments.
• Fundamental understanding of networking and system configurations.

Additional Advantage

• Oracle Certified Associate, Java SE 8 Programmer.
• Oracle Database Administration Certified Associate.
• B.E. in Computer Engineering or Information Technology
• B.E. in Mechanical/E&TC/Electrical with CDAC or equivalent certification

PTC Inc. is a leading global technology company specializing in software solutions for product lifecycle management (PLM), computer-aided design (CAD), industrial Internet of Things (IIoT), and augmented reality (AR). Founded in 1985 and headquartered in Boston, Massachusetts, PTC empowers industrial companies to digitally transform how they design, manufacture, operate, and service products. With a workforce of over 6,000 employees worldwide, PTC serves a diverse range of industries including manufacturing, aerospace, automotive, and healthcare.

PTC's mission is to help customers achieve greater efficiency, innovation, and competitiveness through its robust portfolio of platforms such as Creo, Windchill, ThingWorx, and Vuforia. The company has established a strong market position as a pioneer in digital transformation for industrial enterprises. Recent achievements include expanding strategic partnerships with major cloud providers and launching advanced SaaS-based PLM solutions to accelerate adoption of Industry 4.0 technologies.

Associate Product Analyst (Windchill Support/Admin)