Product Technology Lead (Technical Support)

PTC; Maharashtra; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Prestigious clients

International environment

Induction program

Multicultural team

Competitive salary

Job summary

PTC is seeking a Product Technology Lead to join our Core Software Operations and Support team. You will work on Windchill-based PLM environments, spanning SaaS, hosted, and on-premises deployments, delivering high-quality technical solutions to customers and partners.

You will collaborate with a global team, navigate a dynamic, multi-time-zone environment, and contribute to continuous improvement in support services, ensuring service excellence for critical PLM environments.

Responsibilities

• Provide technical support and advice to customers and partners regarding implementation, customization.

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Product Technology Lead

PTC® is looking for talented, enthusiastic, and career-minded individuals to join our Core Software Operations and Support (SO&S) team where you will have the opportunity to work with PTC’s Product Lifecycle Management (PLM) Product Line. As part of global SO&S team, you will provide support for PTC's Windchill® based PLM environments which can be either SaaS or hosted or on-premises. You will analyze and investigate technical issues to develop professional assistance and solutions that meet the highest quality standards. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting best customer service experience.

What we offer to you?

• A challenging, dynamic environment where you will be dealing with our most prestigious clients
• High motivation for stronger career path and self-development opportunities in an international company
• Structured induction programs and primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program
• Working in a multicultural and global team
• Competitive salary and other benefits

Day-To-Day

Provide technical support and advice to customers and partners regarding implementation, customization