Product Support Engineer - Infra

Verint; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Verint, a leader in CX automation, is seeking a Product Support Engineer. The role analyzes and evaluates technical problems and functionality questions within the software based on the application, data source, or integration with external applications.

You will determine the best course of action to resolve the problem or inquiry, collaborate with cross-functional teams, and help customers maximize the value of Verint solutions.

Qualifications

• Analyzes and evaluates technical problems and/or functionality questions within the software.
• Assesses data sources or integrations with external applications to determine the best course of action.

Responsibilities

• The role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications.
• The role determines the best course of action to resolve the problem or inquiry.

Job description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

The Product Support Engineer role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.