Customer Support Analyst

Verint; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Verint is seeking a Product Support Engineer to diagnose and resolve software problems and questions related to applications, data sources, or external integrations. You will analyze issues, reproduce defects, and determine the best course of action to restore functionality for customers.

Working with global teams, you will contribute to customer experience by delivering timely solutions, documenting fixes, and communicating clear guidance to clients.

Responsibilities

• Analyzes and evaluates technical problems and/or functionality questions within software based on application, data source or integration with external integrations.

Job description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

The Product Support Engineer role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.