Product Support Engineer - Infra

Verint Systems Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Verint Systems Inc. in Bengaluru is seeking a Product Support Engineer to analyze and troubleshoot technical problems and functionality questions within the software, based on the application, data source, or external integrations.

You will determine the best course of action to resolve issues and will work with cross-functional teams to improve product reliability and customer satisfaction.

Responsibilities

• Analyze and troubleshoot technical problems and functionality questions within the software based on the application, data source or integration with external applications.
• Determine the best course of action to resolve the problem or inquiry.
• Collaborate with cross-functional teams to improve product reliability and customer satisfaction.

Job description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function

The Product Support Engineer role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.