Product Support Engineer

Huron; India; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Huron is seeking a Senior Analyst to support customers by diagnosing issues, guiding setup and configuration, and coordinating with engineering to fix critical problems. The role emphasizes clear communication and hands-on troubleshooting of enterprise web applications.

The ideal candidate has 1–3 years in software support, a four-year technical degree in EE or CS, and familiarity with Windows servers and the .NET/JavaScript stack. This is an on-site position based in India.

Qualifications

• Four year technical degree in EE or CS preferred.
• 1–3 years of experience in a customer or internal software support position.
• Proficient in enterprise web applications and troubleshooting.
• Experience with Windows server and Microsoft tech stack is a plus.

Responsibilities

• Researching, analyzing, and resolving customer reported issues.
• Isolating product areas causing support queries and coordinating with development to fix.
• Remotely assisting customer system setup, configuration, and administration; setting up customer sites.
• Consulting with customers on proper machine configuration as part of the Huron Professional Services team.
• continually improving internal support processes.
• Providing periodic 24/7 on-call support coverage.

Skills

Communication skills

Customer support

Troubleshooting

English proficiency

Education

Four year technical degree (EE or CS)

Tools

Windows Server 2003/2008

SQL Server 2005/2008

Microsoft .NET

JavaScript

DHTML

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.

Responsibilities Include:

• Researching, analyzing, and resolving customer reported issues
• Isolating product areas causing the most support queries and working with the development team to fix them
• Remotely assisting customer system setup, configuration, and administration; performing setup for customer sites
• Consulting with customers on proper machine configuration as part of the Huron Professional Services team
• Continually improving internal support processes
• Providing periodic 24/7 on-call support coverage

• Four year technical degree in EE or CS preferred
• 1-3 years of experience working in a customer or internal software support position
• C# Prior work at a Hosting Facility a plus
• Strong written and verbal communication skills
• Design/development/test and troubleshooting in a technical support role with direct customer interface experience for n-tier, enterprise class web applications, preferably involving the following technologies:
  • Microsoft Windows Server 2003/2008
  • Microsoft SQL Server 2005/2008
  • Microsoft .NET
  • JavaScript
  • DHTML

Position Level

Senior Analyst

Country

India