Product Support Engineer

Huron Consulting Group Inc.; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Huron Consulting Group Inc. in Bengaluru (Hybrid) seeks a Product Support Engineer to provide exceptional technical support to developers and system administrators.

You will research, analyze, and resolve customer issues, while coordinating with development teams to fix problems and improve service quality. The role requires a four-year technical degree in EE or CS, 1–3 years in software support, and strong skills in C#, .NET, JavaScript, SQL Server, and Windows Server.

Qualifications

• Four year technical degree in EE or CS preferred.
• 1-3 years in customer or internal software support.
• Experience with enterprise web applications troubleshooting.
• Hosting/Hosting Facility experience is a plus.

Responsibilities

• Researching, analyzing, and resolving customer reported issues.
• Isolating product areas causing the most support queries and coordinating with the development team to fix them.
• Remotely assisting customer system setup, configuration, and administration; performing setup for customer sites.
• Consulting with customers on proper machine configuration as part of the Huron Professional Services team.
• Continually improving internal support processes.
• Providing periodic 24/7 on-call support coverage.

Skills

Active listening

Empathy

Customer communication

Problem solving

Education

Four year technical degree in EE or CS

Tools

C#

JavaScript

DHTML

SQL Server

Windows Server

.NET

Job description

## Product Support EngineerApply: Hybrid: Bangalore India - Outer Ring Road: Full time: Posted Today: JR-0016622Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes. Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change. You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability. Join our team as the expert you are now and create your future.### In this position, you will provide exceptional technical support to developers and system administrators. To succeed in this role, you must use active listening skill and empathy for the customer as you research and resolve problems before proposing software resolutions. You will be challenged to achieve timely ticket closures and prompt customer responses over the telephone or via email. Not only will your software development and troubleshooting skill reassure customers struggling with problems, but also your ability to manage expectations concerning outcomes will create a favorable impression of the company and its products. Responsibilities Include: Researching, analyzing, and resolving customer reported issues - Isolating product areas causing the most support queries and working with the development team to fix them - Remotely assisting customer system setup, configuration, and administration; performing setup for customer sites - Consulting with customers on proper machine configuration as part of the Huron Professional Services team - Continually improving internal support processes - Providing periodic 24/7 on-call support coverage### - Four year technical degree in EE or CS preferred - 1-3 years of experience working in a customer or internal software support position - C# Prior work at a Hosting Facility a plus - Strong written and verbal communication skills - Design/development/test and troubleshooting in a technical support role with direct customer interface experience for n-tier, enterprise class web applications, preferably involving the following technologies: - Microsoft Windows Server 2003/2008 - Microsoft SQL Server 2005/2008 - Microsoft .NET - JavaScript - DHTML