IT Support Analyst

Huron; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Huron in India is seeking an IT Contact Center Analyst to provide technical support to employees, diagnosing, troubleshooting, and resolving entry-level and advanced issues across time zones. You will document steps and resolutions in the internal ticketing system and escalate where needed.

The role requires strong troubleshooting, customer service orientation, and excellent communication. You will work 100% from our office, with flexibility to cover night or weekend shifts as needed, and

Qualifications

• Strong academic performance with emphasis in Information Systems or an associate’s degree.
• Proficiency in Microsoft Excel, Office products, and Office 365 administration.
• Exceptional troubleshooting and problem-solving skills with attention to detail.
• Strong customer service work ethic with excellent communication and remote support ability.
• Understanding of elevated permissions and Active Directory systems.

Responsibilities

• Provide technical support to Huron employees, acknowledging, diagnosing, troubleshooting and resolving issues.
• Record all interactions and resolutions in the internal IT ticketing system.
• Develop and maintain effective working relationships with user community and colleagues.
• Capable of multitasking across priorities and occasionally working independently.

Skills

Troubleshooting

Customer service

Communication skills

Independent work

Time management

Education

Associate’s degree or Information Systems emphasis

Tools

Microsoft Excel

Office 365 administration

Active Directory

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

An IT Contact Center Analyst responsible for providing technical support to Huron employees which includes acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues.

Adhere to defined policies and operating procedures. Broad technical skillset is required. Required updating the internal IT ticketing system to record all customer interactions, technical steps taken, comments and resolutions.

Capable of multitasking effectively, managing multiple priorities and occasionally functioning independently with little supervision.

Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues.

Requirements

• Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate’s degree.
• Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred.
• Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently.
• Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones.
• Clear understanding of elevated permissions, registry changes, and Active Directory systems.
• Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed.
• Interest in applying technology systems to business processes and thriving in a team-oriented environment.

Position Level

Analyst

Country

India