Product Support Engineer

TalentD; Hyderabad; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Google is seeking a Product Support Engineer within gTech Ads in Hyderabad. You will deliver expert guidance, troubleshoot complex issues, and support advertisers, agencies, and partners across Google’s advertising products.

The role emphasizes data-driven problem solving, automation for diagnostics, and cross-functional collaboration to enhance client experiences and product adoption.

Qualifikationen

• Bachelor's degree in Engineering, Computer Science, or related field.
• Proficiency in SQL data analysis and familiarity with web technologies.
• Willing to work flexible/non-standard hours.

Aufgaben

• Provide advanced guidance and troubleshooting for Google's AI-driven ad products.
• Develop automation tools for diagnostics and debugging.
• Deliver exceptional customer service to advertisers, sales teams, agencies, and partners.
• Analyze data to identify root causes and drive improvements.
• Collaborate with Sales, Product, and Engineering to improve client experiences.

Kenntnisse

SQL

Data analysis

Web technologies

Flexible hours

Ausbildung

Bachelor's degree in Engineering/Computer Science

Jobbeschreibung

About the Role

As a Product Support Engineer at Google, you will be part of the gTech Ads team, which delivers technical and media services to a diverse customer base across Google's advertising products. You will help customers maximize the value of their ad and publisher solutions, providing expert guidance, troubleshooting, and tailored support.

Minimum Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• Proficiency in data analysis using SQL and familiarity with web technologies.
• Ability to work flexible/non-standard hours as per customer requirements.

Preferred Qualifications

• Experience in business analysis, dashboard creation, and actionable insights generation.
• Background in technical product support, cloud support, quality engineering, or Site Reliability Engineering.
• Hands-on experience with Google Ads or similar online advertising platforms.
• Strong troubleshooting skills and ability to explain technical concepts to non-technical audiences.
• Customer-first mindset with a focus on delivering end-to-end solutions.

Key Responsibilities

• Apply expertise in Google's AI-driven ad products, particularly Performance Max, to provide advanced guidance and troubleshooting.
• Develop automation tools for diagnostics and debugging to enhance support efficiency.
• Deliver exceptional customer service by resolving technical issues for advertisers, sales teams, agencies, and partners.
• Analyze data to identify root causes and implement operational improvements, knowledge management initiatives, and product adoption strategies.
• Collaborate with Sales, Product, and Engineering teams to improve client experiences and resolve complex challenges.

About gTech Ads

gTech Ads supports customers globally by offering technical expertise, product knowledge, and customized solutions. The team partners with cross-functional groups to enhance Google’s advertising products and ensure customers achieve maximum ROI.

Equal Opportunity Employer

Google is committed to diversity and inclusion, providing equal employment opportunities regardless of background or identity. We encourage applicants who require accommodations to contact us through our official form.