Global Product Lead, Support Tools, Global Business Applied AI, GTM

Google LLC; Hyderabad; Presencial; INR 4.000.000 - 7.000.000; Jornada completa

Descripción de la vacante

Google LLC is seeking a Global Product Lead for Support Tools within the Global Business Applied AI and GTM teams. The role collaborates with PM, Engineering, and UX to design and launch capabilities that serve Google Ads customers at scale.

The position emphasizes cross-functional leadership, data-driven decisions, and leveraging AI insights to improve customer experiences in a fast-paced environment.

Formación

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience in product or program management.

Responsabilidades

• Partner with cross-functional stakeholders to understand key customer and business team needs related to gTech anchor tools.
• Set the direction and strategy for Sales and Services platforms and tools, identify strategic solutions, and influence technical roadmap. Manage the delivery, performance, and user satisfaction of anchor tool components and features.
• Ensure transparency around systems development, providing key information to communicate and educate the business on capabilities and investments.
• Articulate prioritized business needs to the Product Management team and influence their roadmap to address them.
• Lead Applied AI Solutions for Ads Support.

Conocimientos

Data analysis

Executive presentations

Global customer operations

Applied AI understanding

Stakeholder management

Adaptability

Negotiation skills

Educación

Bachelor’s degree or equivalent practical experience

Descripción del empleo

Global Product Lead, Support Tools, Global Business Applied AI, GTM

Share Global Product Lead, Support Tools, Global Business Applied AI, GTM

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience in product or program management.

Preferred qualifications:

• Experience gathering, interpreting, and presenting data to identify business needs and propose solutions.
• Experience creating and delivering presentations at the executive level, along with scoping, managing and delivering projects.
• Knowledge of global customer service operations, support platforms, the online advertising industry, and Google Ads.
• Understanding of applications for Artificial Intelligence and Applied AI.
• Ability to influence others, fostering and maintaining key relationships over time. Ability to adapt quickly and work in a fast-changing environment.
• Interest in improving customer experience, strong communication, presentation and negotiation skills.

About the job

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

GTM’s Global Business Applied AI (GBAI) team leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. We partner closely with gTech’s Support and Services, Product Management, and Engineering teams to simplify our Ads products, build the productivity tools ecosystem, and develop AI solutions for gTech users. We are leaders of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful services to our customers and sellers.

As a Global Product Lead you will work directly with Product Management (PM), Engineering, and User Experience (UX) to design, develop and launch capabilities, and improvements for servicing customers. You will represent the Ads Service organizations, translating their needs into requirements. In this role, you will contribute analytical and communication skills to join a fast-paced team, and work cross-functionally with key partners across gTech, Sales, Finance, Product Management, Engineering, and UX.

Responsibilities

• Partner with cross-functional stakeholders to understand key customer and business team needs related to gTech anchor tools.
• Set the direction and strategy for Sales and Services platforms and tools, identify strategic solutions, and influence technical roadmap. Manage the delivery, performance, and user satisfaction of anchor tool components and features.
• Ensure transparency around systems development, providing key information to communicate and educate the business on capabilities and investments.
• Articulate prioritized business needs to the Product Management team and influence their roadmap to address them.
• Lead Applied AI Solutions for Ads Support.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.