Product Support Engineer

Talent'd HR Solutions; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Talent'd HR Solutions is seeking a Product Support Engineer for Google in Hyderabad, India. You will provide technical support and troubleshooting for Google’s advertising solutions, especially focusing on AI-driven campaigns. This role blends problem-solving with client relations.

Your responsibilities include analyzing data, resolving complex issues, and collaborating with teams to enhance product reliability. Ideal candidates will have a strong technical background and a passion for improving customer experiences through technology.

Qualifications

• Strong understanding of technical troubleshooting in advertising systems.
• Experience with SQL for data analysis.
• Ability to create automated solutions for troubleshooting.

Responsibilities

• Provide technical troubleshooting and product guidance for Google’s advertising solutions.
• Investigate complex technical issues reported by advertisers.
• Analyze datasets using SQL to uncover root causes.
• Design and build automation tools to simplify workflows.
• Translate technical findings for non-technical stakeholders.
• Collaborate with teams to resolve product issues.
• Develop insights that help understand advertiser challenges.

Skills

Technical troubleshooting

SQL

Problem solving

Automation

Data analysis

Communication

Education

Related technical field or equivalent practical experience

Tools

Data visualization tools

Diagnostic tools

Job description

Google is looking for curious, analytical, and technically capable graduates to join its gTech Ads team as Product Support Engineers. This role sits at the intersection of engineering, product expertise, and customer success. The work is technical. The impact is real. And the learning curve is steep in the best possible way.

The gTech Ads team supports businesses that rely on Google’s advertising products to reach audiences and grow revenue. From small startups experimenting with digital ads to large global brands running complex campaigns, customers depend on reliable tools and expert guidance. That is where this team steps in.

As a Product Support Engineer, you will work closely with advertisers, sales teams, and engineers to troubleshoot issues, analyze performance data, and improve the overall experience of using Google's advertising platforms. Some days you will investigate technical problems buried deep inside logs or datasets. Other days you will collaborate with internal teams to uncover patterns and fix systemic issues.

Here’s the thing. This role is not traditional customer support. It blends technical analysis, problem solving, automation, and product insight. If you enjoy understanding how complex systems behave and want to help real customers succeed, the position offers an excellent starting point.

About the gTech Ads Team

Google’s Global Technical Services (gTech) organization acts as a trusted technical advisor for customers using Google's products. Within this group, the Ads division focuses on ensuring advertisers get the most value from Google’s advertising ecosystem.

The team works across several layers of support. Sometimes the solution is a quick technical fix. Sometimes it involves building tools that automate troubleshooting or uncovering product improvements that benefit millions of users. That mix of scale and detail keeps the work interesting.

Collaboration is a big part of daily life here. Engineers partner with product managers, sales teams, and data specialists across different regions. Conversations might span multiple time zones. Because of this, the role occasionally requires flexible working hours aligned with customer needs.

What You’ll Be Working On

A large part of the job revolves around Google’s AI powered advertising products, including advanced campaign solutions such as Performance Max. These systems process massive datasets and automate complex advertising strategies. When something doesn’t behave as expected, advertisers need clear answers quickly.

You will dig into those problems. Sometimes the root cause sits in campaign configuration. Sometimes it is hidden within system behavior or data interpretation. Your ability to interpret signals, identify patterns, and communicate solutions becomes incredibly valuable.

This role also encourages building smarter ways to solve recurring problems. Engineers regularly create scripts, diagnostics tools, or automation frameworks that reduce manual troubleshooting. Over time those improvements help support teams work faster and more effectively.

Key Responsibilities

• Provide technical troubleshooting and product guidance for Google’s advertising solutions, especially AI driven campaign products.
• Investigate complex technical issues reported by advertisers, partners, or internal sales teams.
• Analyze datasets and platform signals using SQL and related tools to uncover root causes behind campaign or product behavior.
• Design and build lightweight automation tools that simplify debugging, diagnostics, and operational workflows.
• Translate complex technical findings into clear explanations that non‑technical stakeholders can understand.
• Collaborate with engineering, product, and sales teams to resolve large‑scale product issues and improve platform reliability.
• Identify patterns across support cases and recommend product improvements or documentation updates.
• Develop insights and dashboards that help internal teams better understand advertiser challenges and platform performance.

Day to Day Work Environment

No two days look identical. One morning might start with investigating a campaign performance anomaly reported by a global brand. Later in the day you could analyze datasets to identify system level behavior affecting multiple advertisers. Then comes collaboration with product engineers to propose a fix.

And sometimes the work is surprisingly creative. Engineers regularly design new troubleshooting workflows, build scripts to automate analysis, or create knowledge resources that help teams solve issues faster.

The environment values curiosity. If you like asking “why did this happen?” repeatedly until the answer becomes clear, you will fit right in.

Growth and Learning

Starting your career here exposes you to some of the most widely used digital advertising systems in the world. You will learn how large scale platforms operate, how machine learning influences marketing decisions, and how data driven problem solving works in real production environments.

The role also builds strong cross‑functional skills. Engineers regularly interact with product managers, analysts, sales specialists, and customers. Over time, that exposure develops both technical depth and business awareness.

Many professionals who begin in this role move into advanced engineering, site reliability, product strategy, or technical consulting positions across Google.

If you enjoy solving puzzles, working with data, and helping real businesses succeed with technology, this role offers an outstanding launchpad.

• Related technical field or equivalent practical experience