Manager, Customer Success Acceleration, gTech Ads, GCS

Google; Hyderabad; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Google’s gTech team in Hyderabad is seeking a senior leader to partner with executives and shape a holistic e-commerce and multi-channel strategy. You will mentor digital media specialists, drive AI adoption, and align cross-functional resources to deliver measurable business impact.

You will work with sales, product, and program management to advance Google’s Ads goals while managing complex customer relationships and driving growth across multiple segments in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 11 years of customer relationship experience in digital media or advertising solutions.
• 5 years of leading, mentoring, and developing teams.

Responsibilities

• Partner with executive stakeholders to drive a holistic e-commerce and multi-channel strategy.
• Align with sales leadership to meet quarterly growth objectives across segments.
• Lead and coach digital media specialist teams to improve ROI and lifecycle value.
• Mentor teams with career development plans and foster a collaborative culture.
• Drive AI adoption and cross-functional collaboration to execute Ads go-to-market.

Skills

Customer relationship management

Digital media knowledge

Team leadership

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Job description

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
• 5 years of experience leading, mentoring, and developing teams.

Preferred qualifications

• Master's degree or equivalent practical experience.
• Experience applying AI for automation and operationalizing AI-driven workflows.
• Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
• Experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
• Familiarity with offline media, brand lift, marketing measurement and attribution techniques and Google advertising products.
• Understanding of media industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner with executive stakeholders to build and drive a holistic e-commerce and multi-channel strategy and narrative ensuring organizational success.
• Partner actively with sales leadership to align priorities, address customer needs, and achieve quarterly goals and growth objectives across multiple segments using gTech’s Customer Success Acceleration (CSA) service strategy.
• Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI. Mobilize and enable your team to problem-solve for customer lifetime value, nurture strong sales partnerships, and fulfill core business objectives.
• Provide continuous team mentorship, conduct meaningful career evaluations, facilitate professional development plans, and foster a collaborative team first internal culture.
• Drive proactive AI adoption and cross-functional collaboration across sales, product, and program management to execute Google’s Ads go-to-market strategy while taking bold, calculated risks.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.