Google Hiring Product Support Engineer - University Graduates 2026

Google; India; On-site; INR 500,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Google is hiring a Product Support Engineer for graduates to provide technical support for AI-driven ad products and to develop automation tools for diagnostics. You will work with cross-functional teams across Sales, Product, and Engineering to improve the client journey and resolve complex issues.

The role requires a CS/Engineering background, data/SQL and web tech experience, and willingness to work non-standard hours to meet customer needs. Full-time in India.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field.
• Experience with data/SQL and web technologies.
• Ability to work non-standard hours to align with customer requirements.

Responsibilities

• Apply expertise in Google’s AI-driven ad products for guidance and troubleshooting.
• Develop and implement automation tools for diagnostics and debugging to enhance support efficiency.
• Deliver outstanding customer service throughout the customer journey.
• Analyze data and insights to create action plans for root cause resolution.
• Partner with Sales, Product, and Engineering teams to improve client journey.
• Resolve complex issues and understand customer pain points effectively.

Skills

Data/SQL

Web technologies

Education

Bachelor's degree in Engineering/CS

Job description

Google, a global technology leader, is recruiting university graduates for the position of Product Support Engineer. The role offers an exciting opportunity to work with Google’s AI‑driven advertising products, providing technical support and developing automation tools while collaborating with cross‑functional teams across Sales, Product, and Engineering.

Position Overview

• Title: Product Support Engineer
• Experience: University graduates
• Qualification: CS/Engineering
• Work Mode: Full‑time

Key Responsibilities

• Apply expertise in Google’s AI‑driven ad products (Performance Max) for guidance and troubleshooting.
• Develop and implement automation tools for diagnostics and debugging to enhance support efficiency.
• Deliver outstanding customer service throughout the customer journey.
• Analyze data and insights to create action plans for root cause resolution.
• Partner with Sales, Product, and Engineering teams to improve client journey.
• Resolve complex issues and understand customer pain points effectively.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field.
• Experience with data/SQL and web technologies.
• Ability to work non‑standard hours aligned with customer requirements.

Preferred Qualifications

• Business analysis experience with analytics, dashboards, and recommendations.
• Technical product/cloud support or SRE experience.
• Experience with Google Ads or online advertising solutions.
• Technical troubleshooting and customer‑facing communication skills.

Benefits

• Competitive compensation and exceptional benefits.